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HomeMy WebLinkAboutTrapani 06-03-26 > '. /i:~ In the Matter of an Arbitration I ~ '~r¡-'7f;;¡llíED J APR .. I 042006 G ¡"Iit- . -~ "riIVt.- Between -~ t UtrfjRìfll£ ~ Hamilton Community Care Access Centre (Hereinafter referred to as Ç(the Employer") And Ontario Public Service Employees' Union..:... Local 274 (Hereinafter refeITed to as "the Union") Regarding: Grievance of Cathy Trapani Sole Arbitrator: Felicity D. Briggs For the Union: Mitch Bevan, Grievance Officer For the Employer: John E. Brooks, Counsel ..-.-----.-.. -...- - .- .. ......--..... "'" vv" < . . On March 17, 2005, Ms. Cathy Trapani, an Accounting Clerk, filed a grievance that stated: I grieve a violation of Articles 4, 10 and 17 of the Collective Agreement and any other policies, articles or legislation that maY' apply when I was subjected to disciplinary measures for taking my pre-authorized vacation as scheduled. By way of remedy the grievor requested the removal of the letter and any other sanction. Tills grievance was filed shortly after the grievor received the following memorandum which was dated March 2, 2005: As per our discussion yesterday, which included Anna Dipietro and Karen Alexander, I have given consideration to your vacation request. In light of the fact that you have already booked your flight for the trip that covers the work days March 7 to 11, I will approve your request. This decision does not come easily for me. I acknowledge that you do have a form that shows approval for those days, yet I also acknowledge that Karen Alexander changed those dates verbally with you once we decided to move to the Quadrant system and not go with the ORMED upgraded system. I also aclmowledge, based on that verbal discussion, that I approved with Human Resources a couple of days to your vacation to be carried over to the fiscal year over and above the allowed 5 days:> due to the demands on your time with the implementation of the new system. Cathy, this confusion and resulting vacation time is disappointing. You are a very valued member of a team that is in the middle of a huge transition. We rely and depend on your expertise to get things done for the project, fOf your team., and for the company. YOUf choice to book a vacation during the height of the implementation is concerning and has led to additional stress being placed on your team members. 1 ..._. ... .--.....-...--. ...-.......... . ... ~UU~ This note will remain in Karen Alexander's supervisor file by my request. On March 28) 2005 a Step 1 meeting to discuss the grievance was held. The Employer's response after that meeting was as follows: On March 31, 2005 a Step 2 grievance meeting took place and was attended by Cathy Trapani, Karen Alexander, you and me. The grievance reads as follows: '" ... The facts leading up to the grievance were reviewed and I confinned that no disciplinary measures were taken nor intended against Cathy in this matter. As such, we do not agree that a violation of the Collective Agreement or any other policy or legislation has occurred, as alleged. The grievance is therefore denied. At the hearing the Employer took the position that the grievance is inarbitrable and must be dismissed. The parties agreed to proceed with this preliminary objection only. To that end, counsel for the parties set out the facts necessary to hear this motion. While there were some discrepancies in those asserted facts, none of the differences were relevant for the pUtposes of the arbitrability determination. In accordance with the vacation request practice and the provisions of the collective agreement, the grievor requested her vacation for March 7th to 11 th, 2005 on July 30th, 2004. That request was approved on August 5) 2004~ by Ms. Alexander~ Manager of Accounting, shortly after the request was submitted. 2 . .-----.-.... .. .... - .. .... .--. .-........ -.. '.-..- ---- ..-. -- - -. -. - - --.-- _n_- ---------- "'" vv" , . During the summer of 2004 the Employer planned on upgrading its payroll system, an exercise which was expected to be complete by the end of the year. In spite of those intentions, in November the Employer was notified that it was to move to a Ministry mandated payroll system called Quadrant. The system had to be installed, configured, fully tested and operational by the first pay period of the 2005/06 fiscal year. From the Employer's point of view, this meant that a "significant amount of work" would be needed beginning in January of 2005, with the "real crunch" oCCWTing in March. In early January of 2005 Ms. Alexander spoke with the grievor about her vacation. According to the Employer, Ms. Trapani was asked if she had actually booked a trip for her vacation period. She was told that because of the system changes it would better if she took her vacation at a different time. At that time the grievor had nine unused vacation days and therefore there was discussion about what would happen to those extra days given the collective agreement stipulation that "no accumulation in excess of five days" can be canied over. The grievor was infonned by Ms. Alexander on January loth, that subject to approval she could carry over 2 or the 4 additional vacation days. Therefore, she needed to take two days of vacation. The necessary authorized for the carry over was given on January 21, 2004 and the grievor was so advised during this time. At the beginning of March of 2005, Ms. Alexander asked the grievor which two days she was taking for vacation and during that conversation Ms. Trapani said that she was taking vacation from March 7th to 11 tho She had booked a trip and she was going to take her vacation as originally approved. According to the Employer, notwithstanding its view that the grievor had 3 .......----..- .---.--.-.. ..... -= vv v ' . agreed she would not take those five days of vacation~ it "grudgingly" approved the grievor's vacation because she has already purchased tickets. The Union did not take issue with many of these facts. However, it would be the grievor's evidence that at no point did she agree to cancel her originally approved vacation. In response to a question in January of 2005 Ms. Trapani told Ms. Alexander that she had not yet booked her tickets because she was waiting for a ,Çlast minute" deal. There was discussion about the possibility of changing her plans and carry over of unused vacation days but nothing was agreed upon. The grievor's testimony would be that when she was told that she could only carry over two days she asked the Employer to again consider allowing her to cany over the whole week. When there was no . reply to that request she booked her holiday in accordance with her approved vacation request. . There are two Accounting Clerks in the Accounting and Finance Department. Since approximately 2002 they generally rotate every three months between the accOlmts payable function and the payroll function. According to the Employer because of the timing of the grievor's absence it was determined that the other Accounting Clerk should complete particular testing and as a result the usual rotation was not strictly followed. It has been the grievor's view from the outset that this alteration in the task assignment was "punishmenf' for taking her vacation. The Employer's position has been that those changes were not punitive but based on bone fide operational considerations. The relevant provisions of the collective agreement are as follows: 4 -... . - -_. "'" vv, < Article 4 - Management Rights 4.01 The Union recognizes that the management, supeIVision and division of the management, supervision and direction of the workplace is fixed exclusively with the Employer and shall remain solely with the Employer and shall remain solely with the Employer except as specifically limited in this Agreement. Without restricting the generality of the foregoing, the Union acknowledges that it is the exclusive function of the Employer to: (a) Maintain order, discipline and efficiency, establish and enforce reasonable rules, regulations, policies and practices to be observed by Employees provided that they are not inconsistent with the provisions of this Agreement. (b) Hire, retire, classify, direct, transfer, promote, demote, assign Employees to tasks, layoff, discipline, or discharge Employees, provided that a claim of improper classification, or layoff, discipline or discharge without just cause may be subject of a grievance to be dealt with as herein provided. ( c) Determine in the interest of efficient operations and the highest standards of service, classifications, hours of work, assignments, methods of doing work, job content, scope of services to be provided and the working establishment for any service. (d) Generally to manage and operate the establishment in accordance with its obligations and~ without restricting the generality of the foregoing to determine the kinds and locations of machines, equipment to be used, services to be provided, the allocation and number of Employees required from time to time, the standards of perfonnance for all Employees and all other matters concerning the Employer's operations not otherwise specifically dealt with elsewhere in this Agreement. Article 9 - Grievance Procedure 9.01 For the purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to the interpretation, application, administration or alleged violation of this Agreement including any question as to whether a matter is arbitrable. 5 = -. - . '" 9.05 The decision of the Arbitrator shall be final and binding upon both parties and the Employee or Employees affected. The Arbitrator shall not have jurisdiction to amend or add to any of the provisions of this Agreement or to substitute any new provisions in lieu thereof nor to give any decision inconsistent with the terms and provisions of this Agreement nor to deal with any matter not covered by this Agreement. No matter shall be dealt with at arbitration which has not been properly canied through all the previous steps of the grievance procedure. Article 10 - Discharge and Suspension 10.01 The Employer shall not discharge or suspend without just cause, any Employee who has completed their probationary period. In the event an Employee who has completed his or her probationary period grieves a discharge or suspension, such grievance may be submitted at Step 2 of the grievance procedure within five (5) calendar days. . If an employee is suspended, discharged or otherwise disciplined or sanctioned, a copy of the letter of suspension, discharge or discipline or sanction shall be forwarded to the Local President, at the same time it is forwarded to the Employee. 10.02 Any letter of reprimand, suspension or other sanction will be removed from the record of an Employee twenty-four (24) months following the receipt of such letter~ suspension or other sanction provided that such Employees ~ record has been discipline free for the past twelve (12) months. Article 17 - Vacation Time and Pay .. . .. 17.06 It is understood that the vacation year is the Employer's fiscal year and this means that Employees will be given their vacation entitlement as at the beginning of the Employer's fiscal year or from their date of hire. Vacation days taken will be deducted from their vacation bank. .. 6 -....-.-... -.-.- ...- ......-.--.- ~VlJ<J # A 17.08 All Vacation credits earned should normally be taken as vacation and not accumulate from vacation year to vacation year. No accumulation in excess of five (5) days per year will be allowed to be carried forward, and any days in excess offive (5) will not be paid out and will be lost by the employee. ... 17.10 There shall be two (2) vacation scheduling periods by Team: April 1 to September 30 and October 1 to March 31. Requests for vacations in April to September period shall be submitted in writing to the Supervisor by February 1 and will be approved by March 1. Request for vacations in the October to March period shall be submitted in writing to the Supervisor by August 1 and will be approved by September 1. In the case of conflicting requests for vacation, seniority shall govern, unless the parties agree otherwise in writing. An Employee may be limited to a maximum of two (2) consecutive weeks vacation in July or August. There was no dispute between the parties that the Employer has been consistent from the outset that the March 2, 2005 Memorandum. at issue in this matter is non-disciplinary. EMPLOYER SUBMISSIONS Mr. Brooks, for the Employer¡o submitted that the Employer has been very clear since the initial filing of the instant grievance that the March 2, 2005 Memorandum is not discipline. A review of the document reveals none of the conditions precedent for a finding of discipline. Further, the Employer has the right to communicate with employees in a non disciplinary fashion and can keep a record of that communication in a supervisory file if it elects to do so. 7 -.. . ..- . ....- .. ... ---_.. - -. '. It - was asserted by the Employer that the jurisprudence regarding the definition of discipline is long established éUld supports its view in this matter. In Re Kimberly-Clark of Canada Ltd. And International Chemical Workers, Local 813 (1972\ 1 L.A.C. (2d) 44 (Lysyk), a warning card was at issue, The Employer in that case took challenged the arbitrability of the grievance and asked the Board to consider whether the communication at issue was a t'warning". In its deliberations the Board stated, at page 46: To the extent that any "warning" is disciplinary, of course, the sanction inflicted upon the employee so disciplined is not immediate, but potential. The employee concerned will have in mind that if a disciplinary warning is not made the subject of a successful grievance, the warning will go to "build a record" that may be used against him at a later time should he subsequently be dismissed or suspended or subjected to some other form of discipline. A warning can fairly be characterized as a disciplinary warning, that is to say, when it may have a prejudicial effect upon the employees' position in future grievance grievance proceedings to contest a dismissal or suspension or other disciplinary action. On the other hand, company personnel records might well include a memorandum of some sort containing unflattering remarks about an employee, but which could not be viewed as a disciplinary warning in the sense of laying the basis for. or supporting, other disciplinary measures at a later date - either because of the natW'e of the document, or because the ttwarning" was not brought to the attention of the employee in such a way as to afford him the opportunity of challenging it through the grievance procedure, or because it is clear for some other reasons that the employee would not be prejudiced in any future proceedings by having failed to grieve the t'warning" immediately following its issuance. . . . .. On the basic issue. however - that is, whether or not the card of January 7, 1972, can be taken to constitute a disciplinary measure - we are not confined to the face of the document. As suggested above, in our view the critical feature distinguishing a warning which can 8 ...... .-.... . .-...-.- -.'-"- ~ULl . properly be characterized as disciplinary from other (non-grievable) expressions of employer disapproval is that in the case of the former an employee who fails to bring a grievance may be prejudiced in future proceedings of a disciplinary nature. In the case at hand, as we understand ít, the company has clearly taken the position that the card of January 7, 1972, was not intended to be disciplinary in this sense of establishing a basis for further action. By so characterizing the card, and unequivocally representing it as. a non-disciplinary communication, we are of the opinion that the company would be estopped trom subsequently tendering it in any future proceedings of a disciplinary nature that might be taken against the grievor. In sum, therefore~ the characterization given to the card of January 7, 1972, by the company assists us to the conclusion that the "warning" was not in fact intended to be disciplinary in nature, and the grievance is accordingly dismissed. It should be of some comfort to the grievor that this award, by recording the company's position, should ensure that he is not prejudiced by the warning card in any future proceedings. Mr. Brooks said that the Employer's view regarding the appropriate characterization of the Memorandum has been clearly articulated from the outset. This is evident from the actual wording of the Memorandum and in coiTespondence since the filing of the grievance. Further, the March 2, 2005 Memo to Ms. Trapani was never intended to be discipline. The Employer is entitled to write letters that express concern. To do so does not, in and of itself, automatically mean that the communication constitutes discipline. The Employer also relied upon Re The Queen in Right of Newfoundland (Newfoundland Farm Products Corp.) and Newfoundland Association of Public Employees (1986), 27 LA.C. (3d) 284 (Easton); Re Denison Mines Ltd. And United Steeworkers (1983), 12 L.A.C. (3d) 364 (Adams); 9 ..... ..... .... --.... "".... - --- and Re City of Cornerbrook and Canadian Union of Public Employees, Local 706 (1986), 27 L.A.C. (3d) 439 (Roberts). UNION SUBMISSIONS Mr. Bevan, fOT the Unio~ reviewed the facts from the grievor's point of view. He said that, in accordance with the collective agreement, Ms. Trapani requested her vacation far in advance of the dates. It was approved. Notwithstanding the fact that the Employer knew in November of the workload demands that it would be facing during March, it waited until January to discuss the matter with the grievor. The grievor did participate in discussions about changing her vacation and she might have agreed to change those plans if alternate an-angements were to her satisfaction. However, when there was not response to her inquiry about carrying over the full period of vacation days in excess of five into the next fiscal year, she booked her holiday in accordance with her already approved plans. She complied with the terms of the collective agreement and yet the Employer "grudgingly" granted her vacation and expressed "disappointment". Given that background, the March 2, 2005 Memorandum cannot be permitted to remain on any file. The Union suggested that when the Employer asked the grievor to agree to catTy over a number of vacation days in excess of what is provided for in the Article 17.08, she was being asked to violate the collective agreement. The Employer's failure to ask the Union to agree to this arrangement further complicates that matter. The Employer cannot be allowed to discipline the grievor for not agreeing to breach the collective agreement. Moreover, her 10 -. .. ... ...... . =v.v - failure to comply with the untenable position she was put in by the Employer cannot be the cause of sanction. This circumstance, in and of itself should be sufficient to compel this Board to order the Employer to remove the letter from any and all files. . Mr. Bevan also contended that if there had been some legitimate business reason for the Employer to rescind its approval of Ms. Trapani's vacation it could have done that. It did not. Indeed, the grievor's vacation request was twice approved. Having agreed to her request a second time it is most inappropriate for the Employer to then suggest it was "disappointed" in her taking her earned time off. The Union asserted that the grievor has already been prejudiced by the letter because this incident has been referred to in her recent performance appraisal. Whîlè that fact might more properly be argued before a Board of Arbitration constituted to hear and determine whether that job appraisal was disciplinary, it illustrates the prejudice that recorded communications such as this can cause. Indeed, there can be no other reason to keep such a memo on a file other than to cause some prejudice to the grievor. The Union noted that if this Board does not find the letter to be discipline then it is not subject to the "sunset" provision found at Article 10.02. Therefore, there would be nothing to prohìbit the Employer from keeping this memo on the grievor's file for decades. Again, this seems partícularly unfair given the facts that gave rise to this grievance. In the alternative, it was the Union"s view that Article 4.01(c) mandates the Employer to administer this collective agreement reasonably. There can be 11 --., ....--- .. "."'-'.""". °. no doubt that, in the facts at hand, the Employer has failed in that regard. This provides the jurisdiction necessary to order the letter to be removed. The Union relied upon Re The Crown in Right of Ontario (Ministry ()f Health) and Ontario Public Service Employees Union (Kennedy) (July 16th, 1996), unreported (Briggs); Re Toronto East General & Orthopaedic Hospital Ioc. and Association of Allied Health Professionals Ontario (1989), 8 LA.C. (4th) 391 (Springate); Re Hilton Villa Care Centre and British Columbia Nurses' Union (2003), 115 L.A.C. (4th) 154 (Gordon); and Re Children's Hospital of Eastern Ontario & Ontario Nurses~ Association (1987), 30 L.A.C. (3d) 238 (Adell). In reply Mr. Brooks noted that there may well be factual disputes if this matter were to proceed on the merits. However, none of those differences matter for the purposes of the determination of this preliminary motion. It .. was suggested that the Union's characterization of the facts was somewhat exaggerated and it certainly cannot be said that the Employer disciplined the grievor because she refused to violate the collective agreement. Neither the letter on its face, nor the Employer7 s clearly and oft stated intentions will lead this Board to conclude that the Memo of March 2, 2005 was discipline. Accordingly~ the grievance should be dismissed. DECISION There was no dispute between the parties that matter at hand arises iTom a unique set of circumstances arising from a major software change within the department. That change caused extraordinary work involving installing. 12 .'-'---. ....---.....- - . .'-'-,_u_,-. ~ ~ - ~ . inputting data, testing and ensuring the new system was fully operational. Unfortunately, neither party appears to have taken solace from knowing that there will be no repetition of the facts at hand. It is' useful to consider how Boards of Arbitration have, in the past, dealt with the issue of whether certain communication is properly characterized as discipline. In Re The Crown in Right of Ontario (Ministry of Health), (supra), a cited decision of the Grievance Settlement Board discusses this issue at page 5: While the expressions of view are somewhat disparate, the best view seems to be as follows: A. The character of a communication cannot be judged simply by the title ìt is given by the Employer. The critical consideration is the substantive effect of the letter or note. B. The disciplinary communication is one which is intended to punish or chastise the employee for failure to perfonn properly. In a system of progressive discipline, one will often see a very minor disciplinary response to a failure, followed by progressively more severe responses to the same or similar failures of performance. Thus, the first disciplinary action, though very mild, has significance beyond the immediate purpose, because more severe discipline can be built on the first or further such failures of performance. C.A non-disciplinary communication may counsel or recommend certain conduct to the employee~ but it has no significance for future discipline. In other words, a non- disciplinary communication cannot prejudice the employee. Applying those considerations to the facts at hand brings about an interesting exercise. In the case at hand, the Employer, in essence, suggested that the "substantive effect'~ of the memorandum was to grant the grievor's vacation request, albeit 'Çgrudgingly" and to review the circumstances that brought 13 _. .. - . about that reluctance. The Union's position was that the "substantive effect" was to ensure that the grievor was put on notice that her actions throughout this incident were unacceptable or "concerning". I must agree with the Union's view in this regard. I understand why the Union and the grievor thought that this memorandum was intended to ensure that the grievor knew that the Employer was displeased with her. Indeed, I think the Employer wanted to underscore this point by making clear that it intended to keep the memorandum on the Supervisor's file. The second consideration to undertake as set out above is whether the communication at issue is intended to chastise an employee for failure to perform properly. I am of the view that a recipient of the March < Memorandum would, no doubt, feel chastised and would certainly have a full understanding as to why the Employer thought it necessary to communicate its discontent. It is the third consideration upon which the Employer relies heavily. It steadfastly maintained its view that it never intended to discipline the grievor and that she will not be prejudiced by the communication. I accept that the Employer genuinely held this view, however, this intention is not sufficient for me to find the Memorandum of March 2,2000 non disciplinary. In Re Hilton Villa (surpa), a check list for use in assessing whether discipline has been imposed was set out at page 161: Arbitrator Price found that the proper characterization of disputed letters issued to employees by management is ultimately a question of fact based on all of the circumstances of the case including the following: 14 ...-. ... .-. ...... "'----.....-.... . ........--...... -= v.. - other relevant colTespondenoe and surrounding circumstances, if they help the arbitrator to interpret the memorandum; .. whether the memorandum was specifically directed at particular employees . .. whether the letter referred to possible disciplinwy action if the conduct persisted; .. Whether the letter suggested that the employee's action were ill- founded or improperly handled; - Whether the language used in the memorandum refers to communications of performance expectations rather than the identification of concerns or unacceptable or insubordinate behaviour possibly wananting discipline in the future if continued; - Whether the purpose of the memorandum appears to have been to COITect undesirable behaviour by specific employees; - Whether the employer addresses its concerns in a supportive manner and whether any support is offered to improve the perceived problems; - Whether the memorandwn itself is in a disciplinary format. I found this checklist to be of assistance in this matter. The Board in Re Hilton Villa (supra) determined that the "Letter of Expectation" was. in fact, disciplinary because the overall tone was accusatory and the actions referred to would nonnally be seen to be ((culpable" in the labour relations context. The letter at issue in that case included phrases such as "you did not respond or follow procedures appropriately"; "You could have delegated.... Rather you left the residents' nutritional needs jeopardized by not prioritizing your duties"; "we trust you will endeavour in the future to follow proper procedure and prioritize appropriately"; and "I am committed to providing you with the support and assistance necessary to ensure that you are able to effectively carry out your responsibilities". 1 certainly understand why the parties have disparate but genuinely held views as to the appropriate characterization of the Memorandum at issue. IS ..._n. .-. .-.-...... . '. However, if I apply the circumstances of this matter to the check list set out in the quotation cited in Re Hilton Villa (supra), I am buttressed in my view that the March 2,2005 Memorandum is disciplinary in nature. The overall tone of the March 2, 2005 Memorandum suggested that the grievor's actions were, as set out in Re Hilton Villa "ill-foWlded or improperly handled". Ms. Trapani was told that her vacation was approved "in light of the fact that [she] already booked" her flight. Further, it was stated by the author that "this decision does not come easilf'. Indeed, it was "grudgingly" given. The grievor was also told that "this confusion and resulting vacation time is disappointing" and that her choice to take her original vacation time was "concerning and has led to additional stress being placed" on her co..workers. I am of the view that these words directly addressed an "identification of concerns or unacceptable" behaviour. While there is no specific suggestion that Ms. Trapani's actions constituted culpable behaviour, it was certainly made clear that the Employer found her actions unacceptable. Further, it would be difficult to fmd that the Employer addressed its concerns in a supportive manner. Again, the tone of the Memorandum appears to be drafted so as to ensure the grievor understood that her behaviour was not acceptable and "disappointing" to the Employer. The purpose of this communication would appear to be more than a mere clarification of performance expectations. The words chosen by the author lead me to agree with the Union's suggestion that the Memorandum chastised the gTievor for her behaviour, irrespective of the Employer's intentions in this regard. 16 .-- .-. - - , - As mentioned earlier, I acknowledge the Employer's assertion that it did not intend to discipline the grievor. The fact that the Employer did not send a copy of this letter to the Local Union President is further evidence of that intention. I also note that in the Memorandum to the grievor she was told that she is a very valued member of the team and that the Employer relies upon her expertise. However I have no hesitation in declaring that the Memorandum of March 2, 2005, when full considered is disciplinary in nature and therefore the Employer's preliminary objection is dismissed. The Employer contended that if this communîcation is found to be disciplinary in nature it would fmd itself constrained with respect to what notes or memoranda it could maintain in its various files. I understand that Concern. However, I do not agree that this decision imposes any further constraints upon the Employer than existed previously. Further, I agree with earlier other Boards of Arbitration that there are sound labour relations . reasons for the proposition that an Employer must maintain the ability to give a frank assessment of a1l employee's perfonnance. That might have been what was intended in this instance. However, for the reasons stated above, the communication at issue in this matter falls within the arbitral gambit of discipline. The Union suggested that it would be appropriate for a variety of reasons for this Board to order the removal of the letter at this time. I think not. The Employer will have to decide whether, in light of its position and this ruling, it wi11 withdraw the letter. If the Employer elects not to do so this matter will resume and an assessment of just cause will have to be made. 17 ..--------'----"'.-----..'.---"'-- --.-...-....-- ..---..-....-.-........-.-....-..-. .--'-'- . " I ask Employer counsel to notify my office and the Union as to its decision in this regard. Dated in Toronto this 26th day ofMarch~ 2006~ . r 18 -.-'.'-.--'.---'---.'-------... . ._..................-.. . .""'--'.' ... ..........- -