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HomeMy WebLinkAbout1981-0517.Merle and Richardson.82-04-23Between: IN THE -MATTER OF AN AREITRATION Under THE CROWN EMPLOYEES COLLECTIVE BARGAINING ACT Before TIIE GRIEVANCE SETTLEMENT BOARD Before: For the Grievor: OPSEU (Mr. Merle D. Richardson) Griever - And - The Crown in Right of Ontario (Ministry of Correctional Services) Ea?lcyer Prof. P. G. Barxon Vice.Chairman Mr. 5. Robinson Kember Mr. K. Preston Member Yx. 5. T. Gcudge, Counsel Cameron, Brewin & Scott For the Employer: Mr. D. Brown, Q.C., Counsel Ministry of the Attorney General Hearings : November 13, 1951 Febrilary 12 and 24, 1932 -2- INTRODUCTION This is a rather unusual case which unfortu- nately has taken for some time to resolve. On November i3, 1981, a Board composed of this Chairman, K. Preston and H,. Simon met to deal with the matter. The grievance and the letter of termination were filed as exhibits, and a Wayne Kruse was called. His evidence was that he as a Shift Supervisor had been with the Ministry for 14 years and it was his job to assign duties, admit and discharge inmates, etc. He produced an exhibit (Exhibit 3) and a discussion concerning this exhibit ensued. As a result of this discussion, the Board adjourned sine die and a ruling was made with respect to the evidence that the Employer would be allowed to introduce. It will be seen from the ruling, attached as Appendix +l, that the Ermcloyer wished to base its case in part upon misuse of the sick leave system. It was the ruling of the then constituted Board that the letter o f dismissal was couched in terms cf innocent absenteeism and that the presentation of the case should be restricted to that issue. On February 12, the parties again met with the substitution of L. Robinson for H. Simon as sitting member. It was agreed on that date that neither of the parties had any problems with the substitution, given that all evidence which had been heard was inconseqentlal. - 3 - 1 r. In addition it was intended that !ir. Kruse wculd teSi again at this hearing, as he did. Exhibits 1 and 2 were made exhibits in the reconstituted hearing and because the Union specifically requested us to continue rather than to wait for the arrival of H. Simon from points south, we did so. At the hearing on February 12, 1982, the Employer indicated that it planned to bring in more evidence relating to "other aspects of the job performance" which had been referred to in Exhibit 2. This related to a suspension for failure to follow Ministry policy and for leaving a post during a shift period. The Board ruled tihat because these matters were approximately seven to eight years old and because this case was essentially an absenteeism case, such evidence would not be admissible. Thus the case continued and was conducted on the basis of innocent absenteeism, the Grievor having been dismissed on July 14, 1981. THE ATTENDANCE RECORD The attendance record at the Jrockville Jail is as follows: January 1976 to January 1977 - 18 creciits i January 1977 to JanuasL' 1978 - 11 credits January 1978 to October 1978 _ 15 credits October 1078 to October 1979 - 67.5 credits October 1979 to October 1980 - 22.5 credits November 1980 to July 3, 1981 - 13 credits (plus 11 Workmens'Compensation Board days It should be noted that ,because the employees work 12 hours shifts, each shift is worth l+ credits and accordingly, a loss of 13 credits means an absence of 9 shifts. Thus on a period from November 27, 1980 to July 3, 1981 the Grievor missed 20 days of work. The Grievor stertedwork October 1, 1972 as a full-time employee at Ottawa. In January of 1976, he moved to Brockville and it is his attendance record at the Brockvilie Institution which is in issue in this matter. On November 12, 1976 the Superintendent W.Schneider, following a conversation with the Grievor indicated to him that he was running short of credits in the sick leave bank and stated "I will be maintaining a close check on future absences". . On May 26, 1977 the Superintendent made the Grievor subject to the mandatory medical certificate requirementsof the Collective agreement. A letter cf tna: - 5 - 3 i date states "I am requesting a medical certificate be submitted by you for absence due to sickness for the serict of six months from the state, at which time your attendance record will be again reviewed". On February 23, '1978 the Grievor attended the Employee,Health Centre foramedical examination. The man: datory medical certificate requirement was continued by the Superintendent on April 24, 1978. The letter referring, to this suggests that it is part of a "Continuing Review of your Attendance". On October 12, 1978 the Superintendent met with the Grievor to discuss an allegation that "you are continuing to utilize attendance credits in an excessive rate I*. The letter referring to the meeting (Exhibit 13: suggests: The final paragraph continues '- 6 - sitxtion wilZ i,yrsve, 7 ic2e nc oZteraaztve but to <asue ~0-2 vitii c; iincl warnin,-; tizc: skouid xjcli no> establish and mair.tc$n a sctis- factor3 attendance record, gou ui35 be dismissed. On September 10, 1979, the Grievor was appraised in an Annual Appraisal. The remarks refer to the attendance problem. On May 22, 1980, a subsequent appraisal was done. Reference is made therein as follows: Prior to his appraisal on February 21, 1980, a meeting was held ~between the Grievor and the Superinten- ' dent, Mr. Schneider. It was to discuss the allegation that: The memorandum (Exhibit 16) concerning this meeting sets many of the above facts and continues: - 11 - of absenteeism which is excessive. In the second slate it is necessary to show that the prognosis is not good. In some situations where the Employer faiis on the second branch of the test, an Employee may be reinstated on a probationary basis. Where the absences are for reascns beyond the control of the Employee, as in this case, and where the Employer cannot show that the prognosis is black, the purpose of the probationary reinstatement is to see whether or not the situation will improve. I first dealwiththe question of whether the Grievor's absences wareexcessive and whether or not the Employer had reason to be discomforted by them. AS stated in the letter of dismissal (Exhibit 2) the use of sick credits of the Brockville Jail for the period from November 1980 to July 3, 1980 was an average of three credits per employee. The record of use of the Grievor was 13.5 for the same period, not including the 11 days missed for Workmens'Compensation purposes. Evidence of both Y!.Schneider and Mr. Hudson was to the effect that the Brockville Jail took great pride in a low absenteeism record. In fact Mr. Hudson's evidence was that since his arrival the absentee rate has decreased. Various figures were discussed at the hearing concerning what should be an acceptable level of absenteeism. One figure which was suggested was the level of 15 credits i.e. 10 shifts under the old sick leave plan. It was suc:estee - 12 - that because an employee could bank up to 15 credits per year, that was an indication that.such absences were acceptable. We do not find the logic of this argument compelling. In addition, under the new plan, the Ninistr; now aims of approximately 6 days per year for short term illness. Figures were entered for the Ministry of Correctional Services for June 1980 to June 1981 which suggest that a use of sick credits was approximately 10 per year. We do not know on what basis these figures were calculated or which employees are covered by them. During the same period the Grievor used approximately 15 credits. From the above figures it appears to us that the use of sick leave credits for the period since 1976 by the Grievor can be called excessive. Fe feel that it is best to compare his use with that of other employees : in the institution,which figures show that he is at 2 to 3 times'the institutional average. There are however two other employees in the institution who are high use employees, one of whan, Mr. Jo%stcn missed a blockof time in 1981 because of an accident. The other misses more time than the Grievor on some occasions, indeed between November 1980 and July 1981 he - 13 - used 24 credits on intermittent basis. Evidence at the hearing suggests that this Employee is also a candidate for action in that he has also been sent for the conpul- sory medical check and has been counselled on various occasions. We do not feel that the fact that there may be one employee whose attendance record is as bad as the Grievor must of itself mean that the Grievor cannot be dismissed for his record. The record of attendance at the institution takes on p articular significance when the problems that unscheduled absences can cacse are investigated. In 1981 at the institution there were 13 full time correctional officers, three part timers (casuals) five OM staff, clerks and part-time female staff. Three shifts starting at 7:00 a.m., 9:00 a.m. and 7:00 p.m. are run for 12 hours on a shift rotation which occupies 13 weeks. During this period employees work 43 on, 48 off. They work a maximum of four days a week and have a minimum of three days off each week. During the day approximately three correctional officers are on duty and at night approximately two. If a person fails to show for the 7:00 p.m. shift a person on duty during the day may be kept over until a relief person can be found.. The 3001 of available relief persons is rather small given the small overall complement. If a person is absent on the 7:00 8.Z. - 14 - shift the Shift Supervisor begins to call at 5~45 a.m. Casuals are called first because they are less expensive and then full time employees who are scheduled to be off duty are called. In the case of an absence on a 9:00 a.m. shift calls are made between 7:00 and 9:00 a.m. Naturally every absence is eqensive. In the case of casuals it costs approximately. $100.00 to fill a shift, and if a full time person is called back it costs approximately $180.00 per shift. Where a Supervisor must stay on until relief can be obtained the cost is even greater. Where the absence occurs on a statutory holida:I such as July lst, or where the absence occurs during the Christmas period when staff complement is low, par?icular problem can be encountered in finding relief staff. Two Shift Supervisors testified at the hear- ing and both indicated that in a substantial number of cases the Grievor did not call in until a short time before the scheduled shift. Although the Grievor stated in his evidence that he did not think he did so more than anybody else, it is b&case that his absences apparently could cause the Employer considerable trouble. This trouble was in part because of the more than occasional short notice given by the Grievor (its being hard to find the replacement on short notice), and in part by the fact that as stated by the Supervisors, they seem to have had par=i- - 15 - i. cular difficulty in finding staff who were willing to take over.the Grievor's shift. Thus, in the particular circus- stances at the Brockville Institution, we have no doubt in finding that the Griever's innocent absenteeism caused considerable scheduling problems, cost the Employer money, and could only be described as excessive. The fact that many of the absences were.associated with holidays or weekends bears on the extra difficulty the Employer had in finding relief for the Grievor. The second branch of the two-pronged test is whether or not the Employer has shown that the prcgnosis is not good. With respect to the nature of the Grievor's absences in the past, some were for Workmens Compensation Board purposes. Others were for such sicknesses as flu, colds, etc., the sort of sicknesses which all people tend to have and which are in all probability likely to arise in the future. None of the medical examinations in the past showed any particular medical problem and a letter of Dr. Holmes dated February 5, 1982 indicates that the Grievor was fit to work in July 1981 and has no medical problems that would prevent him from employment as of the date of the letter. Thus as far as medical prognosis is concerned we have a Grievor who seems to catch more than his share of the regular illnesses and he can be expected to continue in this pattern. This distinguishes the case from others in the jurisprudence in which the absences - 16 - were for a specified medical problem which had ended at the date of the hearing. As far as the prognosis for the future in the eyes of the Grievor is concerned, he stated at the hearing that he felt that his record of attendance was a normal one, and that he hopes for the best in the future. In the meeting of July 3, 1981 with Mr. Eudscn, Mr. Hudson concluded from his interview that the Grievor would not be attending regularly in the future. With respect to the guestion of whether the prognosis is a good one, we are satisfied that the Employer has shown that it is not. In so finding we are influenced by the fact that in effect this Employee was on probation on two previous occasions with respect to absences and that his medical situation has not changed over the years. in , the result the grievance is dismissed. We cannot close without thanking Counsel for their able presentation. In the case of Mr. Goudge, he presented a difficult case with considerable compassion. In the case of Mr. Brown, he showed remarkable restraint in walking the fine line created by our preliminary ruling and largely avoided reference to matters which we had ruled were inadmissible. - 17 - DATED at London, Ontario this 23rd day of April, 1982. Prof. P.G. Barton Vice Chairman "I dissent" (see attached.) Mr. L. Robinson Member Mr. K. Preston Member /lb i D I S S E N T I cannot in good conscience agree with the majority award which upholds the grievor's discharge in this case. In the first place, a correct analysis of the grievor's record of innocent absenteeism does not justify the Employer's decision to discharge him. The record since Mr. Richardson transferred to Brockville is set out in the majority award as follows, based on Exhibit 2: January January January October 976 to January 1977 - 18 credits 977 to January 1978 - 14 credits 978 to Oc'tober 1978 - 15 credits 978 to October 1979 - 67.5 credits October 1979 to October 1980 - 22.5 credits November 1980 to July 3, 1981 - 13 credits It is understood that the employees work 12 hour shifts and that consequently 18 sick credits mean that Mr. Richardson 1977, and missed twelve shifts from January 1976 to January so on. One period, from October 1978 to October 1979 , stands out in this record. If this period is excluded, and if one-and- a-half credits are deducted from the 22.5 shown for October 1979 to October 1980 - a ones day's absence was due to strike which occurred on December 5. 1979 - we then have a total of 54 shifts missed during a total of 54 months. That makes an average of one shift per month Such a record simply cannot support the decision to discharge the grievor, especially when it is compared with some of the absentee records reported in other cases submitted to the Board in which the grievor was either not discharged or wa's reinstated. Moreover, standing alone, the record as set out above is misleading for the two periods from October 1978 to October 1980. In neither oftheeetwo periods were the absences incurred evenly throughout the two years. An examination of Exhibits 16 and 25 shows that most of the 67..5 credits in the first period were incurred in the l'ast three months of 1978, and two-thirds of the 22.5 credits (21 after allowing forthe absence due to the strike) were incurred in December 1979. Thus Mr. Richardson's record shows two bad periods of concentrated absences; in these two periods comprising four months, he missed some 45 to 50 shifts. During the rest of the five-and-a-half years of his employment in Brockville, he missed less than one shift a month on the average. The record does not explain the concentration of absences during the two bad periods, nor was any reason suggested to the Board during the hearing. However, it is perhaps not surprising that after the second period of concentrated absences. the grievor's supervisor, Mr. W. F. W. Schneider, wished to discuss the matter with him. He later wrote to Mr. Richardson as follows: - 3 - Mr. L. R. Hudson replaced Mr. Schneider as son's supervisor in June 1980. He assured the well as other employees) of his goodwill, tell i he was starting with a new slate and that he at his file unless some untoward occurrence As proof of his attitude, he lifted-the requ I4 r . Richard- griever (a; ng him that would not look ed him to do SO. rement which the grievor was then under of presenting a medical certificate for each absence. There were two of these in September, ,one in November, two in March 1981 and one each in April and May. This'excludes the eleven shifts in January and February 1981 which were taken on Workmen's Compensation. These absences were not only innocent, they were work related and should be entirely excluded in assessing the grievor's record. Thus, from January 1980 to May 1981, the grievor had eleven absences in a period of seventeen months, an average of just under two to every three months. This compares with an average of close one absence a month for the two years and ten months from January 1976 to October 1978. In a memorandum of February 26, 1981, Mr. Hudson congra lated the grievor "on the improvement shown during the last period noted (i.e., the second half of 1980.). Keep up the good work." (Exhibit 24). However, the figures of sick tu- credits used shown in the exhibit do not tally with the Sick Leave Reports collected in Exhibit 25. Exhibit 24 shows 7 shifts missed in the first half of 1980 and one in the second half. According to Exhibt 25, the grievor,missed four shifts in the first half of the year and three in the second half. - 4 - The average for all of 1980 was neverthe 1 two absences every three months. It appears then that, as time passed, the grievor's record of absenteeism did not get worse; on the contrary, it g~ot better. The second period of concentrated absences lasted only one month , compared to the three months of the first period.' And a fter the second period, his absences were on the average 30 percent less than they had been before the first period. Under these circumstances, to uphold the dis- charge is unwarranted and unfair. In June 1981, Mr. Richardson was absent for three days, June 17th to 19th. and again on July lst, which was a holiday. There was also a mix-up with respect to a meeting to which he had been summoned by letter, at which his attendance record was to be discussed. The meeting eventually took place on July 3rd. By this time, Mr. Hudson had decided to discharge him. His letter to Mr. Richardson, dated July 14th, was in fat t dictat ed immediately following the meeting and signed by Mr. Hudson before he went on vacation. What seems to have happened is that Mr. Hudson lost his ess less than patience at the latest absences, in addition to which he mistakenly believed that the grievor's absences in the previous months had significantly increased over those of the latter half of 1980. He seems also to have taken into account the grievor's absences on Workmen's Compensation, since these are - 5 - mentioned in his letter of discharge. As he told the Ecard, "I had to look up Mr. Richardson attendance while I was there.. he earlier pattern." A more carefu 1 s file and, based on his was falling back to his examination of the record then no doubt Mr. Hudson's conclus In the meantime, to keep this from to Mr. Richardson's attention that would have shown that this was really not so, and that Mr. Hudson gave an exaggerated importance to the absences of June and July. If absences at this latest rate had continued, ion woul happeni he was ing from the "straight and narrow", a suspension might well have been in order. Mr. Hudson's impatience may perhaps be understandable, but a careful and correct analysis of Mr. d have been justified. ng and. tcbringsharply in danger of stray- Richardson's record shows that the fied and ought to be rescinded. discharge was not justi- In cases of innoncent absentee i sm, the employer must sati- sfy two requirements to justify discharge. The first is excessive absenteeism in the past, the second is evidence that there is no realistic prospect for improvement in the future. The onus with respect to both requirements is on the employer, and with respect to the second requirement, a simple extrapolation or projection of the past record is notenough; the employer must usually show specific reasons why a change for the better is not to be expected. cf regular attendance in ihe futitre.” De United Automobile Workers, Local 452, c%? Massey Ferpusor. Industries Ltd. 11972/, 24 LAC 344 (Stiimel at pages 345 end 34e (en?iiasis added) “The onus, it has genera2 Zy been izeZd, is 01: t;?e employer to show tiat the nrobobC2Ctie.s ore thnt ax emplcyee wilZ not be abie to provide reason-. cbie re,-uZ.crity of attendance in the fxtxr~. 2’F.i ie the stanaard of prco.? 5s that of tire .?cZcr.ce qf probabiltties, since the employee’s 2ivei;i.c;Z zs ct stake, it must sure2y be that c2ect.n crc’ cogent evjdence must be add;rceL. In sore cases, the absenteeism record itse2.T may, deTer,dir.,- 9~ i~ts ncture. create cn assum:tion on w’nici: employer rni~ reiy, tie ished.‘! unless the contrary is estcbz- f?e PLctoria Hos9ita2, London, CK? : CYirn. and Distrzct ,luildinc Service iv‘orkers ’ Vniox, LOCCZ 220 (iG?.ol, 24 ;;i;C (26) 172 (Fecther<TL) cf page i74. - 7 - from the .fo.“e~oin,- I/OQ lliirst z;srec:z:i t&l; 2our c7isniss;~ ,frm tili sEr-i-l2e acs ~Gramo;int ir. 7:. cGns~derc:i;~a. .iG.deVer, -I,? Vie2 9:f IjO%?’ re~i+GS.e,?:C- . Tzve’s crgunen: concernir,g sour improved attendnnce record bex7;een &nuar~ and December 1,373, tjle .TccC that I/o14 are considered -free fro71 any conditions that would inter;.ene with 20% ab<litg to perform correct- ional c,f.ficers cuties as per ssirr recent ezamincsion at the EmzzTc?ee Heaith Services 3ranch and ?;jx* statement .that hour attendance prcb- lems are resolved, I have dec<ded to give you one ~“incl opportunity to demonstrate thct ZJOU are ca~co:e s” gOGd job performnce. Your services wiZ1 be mowltoreci closei an6 every ef.fort wiZZ be extended to css<st 'GU. Pieverttie5easi I must -u)crn ?‘j., tkct fcilure to ccnieve ezcesz tee levels Of work Ter’ : GZT?C~C6, WhiCh incl.ua’e attendance can oniy resoZve iz terminction cf em3Zo;iment or re- assigment t3 z1 ~2CSi-tiO?7 consistent t;irii your abilities. It should be noted here that the Grievor and the then Superintendent Mr. Schneider did not get along particularly well and that the Grievor considered that they had a personality conflict. A new Superintendent, Mr. L. Hudson, arrived at Brockville in the spring of 1980, following the above- mentioned appraisal. He had a discussion with the Grievor in the summer of 1980 on an informal basis and suggested that he hoped that the Grievor's attendance would improve. On November 3, 1980, he also lifted the requirement that the Grievor submit medical certificates. It was the Superintendent's wish that he be allowed to judge zhe - 8 - Grievor fresh and as stated by the Grie,;or "?z :;-;:I :I<; jr<% i-1,; '/s 2,:;es: ~-:~~~ ,; ?e"j.>y -0 ,jc SC!'. IF. fzc= between !<a'> 198i and the end of sovember 1969, the Grievor's attendance record was quite good, the Griever missing only approximately five shifts. In January 1981, the Grievor missed three $hifts because of Workmens'compensation problems. In February 1981, the Grievor missed approximately eight scheduled shifts. Despite this, the appraisal conducted of the Grievor on April 23, 1961 does not mention an attendance problem. Indeed in February 1981, the Superintendent congratulated the Grievor on improvement shown during the period from July 1, 1980 tc December 31, 1980. Following the absences in February, Mr. Hudson became concerned about the attendance record of the Grievor. In March he missed two scheduled shifts and in May he missed one. On June 17, 18 and 19 he missed three scheduled shifts and at this stage the Superintendent decided to hold a meeting with him. On June 22, 1981 he hand delivered a letter in which he suggested a meeting on June 26., 1981 atlO:OO hours. The purpose of the meet- ing was to inquire into the absence onMarch 14, 15, 1981 and on June 18,'1981. It concludes "as'there is a possibilit? of disciplinary action, you may be accompanied by a representative of your choice and it will be your res;ons- ibility to make any such arrangements". a seco-d letter da*& -9- June 24 was given to the Grievor concerning the same meeting. It indicates "as this meeting may result in disciplinary action, you are ~entitled to be accompanied 1, . . . On June 26, 1981 the Grievor missed this meeting,arriving at 1:00 p.m. His evidence was that he had misread the letter and thought that the meeting was to be at 1:00 p.m., an explanation which we have no reason to doubt. In any event the meeting was rescheduled for July 3, 1981. The Grievor was informed of this in a letter dated June 26, 1981. On July 1, 1981 (Dominion Day! the Grievor missed a scheduled shift. On July 3, 1981 meeting was held between Mr. Hudson, the Grievor, a representative of the Grievor, at which the use of attendance credit was discussed. Following the meeting, some of the details of which will be discussed ir.jra, the Superintendent decided to dismiss the Grievor and subsequently the Grievor received the letter of dismissal. The “arbitral jurisprudence" if I may cali it that concerning innocent or blameless absenteeism in the private sector has been accepted by this Board in such cases as Steljzrt 27/76, lm;Ie 12/76, Moss 62/76, and others. Such private sector cases as 2~ i.i~ 3:3?- (2 - 10 - ::‘os?itr;l (Weatherill 1979) 24 LAC 2nd 172, .!G i';?-:;+i .4z,?cncbjls Workers ani Masses-Feryuson ~$2‘. (P. Keilerj 20 LAC 370 (1969), and .?e Unite? ;.utojcgcE<ie :,Iorke:c; :cc-c 458 and Mcssey-Ferguson Industries iti. (Shime 1972) 24 WC 344, have been accepted by this Board. These cases and others establish the proposition that in certain serious situations excessive absenteeism may warrant termination Of the employment relationship. Such termination is on the basis that the employee is not able to satisfy his sides of \ the bargain to come to work on a regular basis. It 1s i quite clear that such dismissal is not discipline in the ; sense of a dismissal for blameworthy conduct, rather it is ! I primarily because the interestsof the employer are substan- I tially impaired by such absenteeism. Naturally each case must be decided of its own factsand absenteeism with respect to an employee in one type of industry may cause the employer less grief than absenteeism in another. For example in .?e Aliments Steinberg itee. and ginior. >c>s Zm?iosees to Comeroe Local 501 (Frum kin 1981) 29 LAC (2nd) 297, although the Grievor had been missing between 25 and 50 days per year, there was a pool of employees available and the employer was not unduly prejudicedby such absence. The cases make it clear that it is up to the employer to justify discharge by satisfying two require- ments. .In the first place it is necessary to show a record I