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HomeMy WebLinkAbout1988-0469.Taylor-Baptiste.92-04-15 ', · ONTARIO EMPLO Y~$ DE LA COURONNE , .~.~.~ · · CROWNEMPLOYEES DEL~ONTARIO ~' GRIEVANCE C,OMMISSiON DE SETTLEMENT REGLEMENT BOARD DES GRIEFS 180 DUNDAS STREET WEST, SUITE 2100, TORONTO, ONTARfO. MsG IZ8 TELEPHONE/TELEPHONE: ~4~6) 326-1368 180, RUE DUNDAS OUEST, BUREAU 2tO0, TORONTO (ONTAR/O). M5G 1Z8 FACStMILE/T~L~COmE ~. (4~5) 325-1396 469/88 ZN ~ ~TTER OF ~ ~ZT~TION Under Befo~e ~E GR~EV~CE 8ETT~~ BO~ BE~EN OPS~ (Taylor-Baptiste) Gr~evor The Crown in Right of Ontario (Minist~ of Correctional Se~ices) ~ployer 'BEFOg= N. Dissanayake Vice~Chai~erson T. Browes-Bugden Me.er I. Cowan Me.er FOR THE J. Hayes GRIEVOR Counsel Cavalluzzo, Hayes & Shilt0n Barristers & Solicitors FORT HE J. Benedict EMPLOYER Manager, Staff Relations and Compensation Ministry of Correctional Services HEARING February 28, 1989 Septe~lber 26, 1989 July 6, 11, 1990 DECISION Mr. A.H.R. Taylor-Baptiste, a correctional officer at the Metropolitan Toronto West Detention Centre has grieved as follows: I grieve that management at the Metropolitan Toronto West Detention Centre are not making reasonable provisions for my health and safety, during my hours of employment in that; they endanger my health and safety with an inadequate meal service procedure. Subject matter discussed with S.A.S. Pickering & D. Superindent Mackinnon, May 03, 1988. He seeks by way of relief': That this procedure be replaced with one that meets both staff safety and management's needs. That I be fully compensated for all monies and time lost to the resolvement of this grievance. The Board heard extensive evidence on the procedure used. at the institution to feed the inmates.. In addition, the panel took a view of the premises and observed a meal being served at the institution. The Metro-Toronto West Detention Centre is a maximum security institution. Its inmate population consists of adult male inmates, and male and female young offenders, either convicted or facing charges for offenses ranging from very minor to the most serious offenses like murder. This grievance concerns the adul~ male area which consists of 7 units. Each 'unit has two sides, left and right, with access 3 from a lobby known as the common area. Two correctional officers (CO's) are assigned to each unit,~ which houses approximately 60 inmates, 30 on each side. Each side of a unit consists of a.day area with 6 metal picnic tables and wooden benches which are bolted to the floor, a TV, a radio Speaker. Along the outer wall there are 10'cells and a washroom. The inmates spend the majority of their d~y in the day area, watching TV, listening to music, playing cards etc. Three inmates share a ceil, which has.two bunk beds and a mattress on the floor, a urinal and a sink.- The same meal procedure is followed at the institution for breakfast, lunch and dinner. Meals are prepared by a contractor in the kitchen of the institution, with the assistance of a number of inmate helpers who are designated for kitchen duty.' The kitchen staff prepares individual meals on trays and places them on metal meal carts for the various units. Once notified that the meal cart for their unit is ready, one of the CO's from the unit goes down to the kitchen to pick up the cart and uses the elevator to wheel th~ cart to the common area of the Unit, where he plugs it in to keep the meals warm. He then checks the meals to ensure that .everything is in order. If he finds something wrong, eg. soup is cold,, steak is burnt or that a special diet is m~ssing, it is his.duty to inform ~he corporal in charge of the uRit, who 4 would instruct the CO. as to what is to be done. Once the CO's are satisfied that everything is in order, one officer would go in to one side of the unit and unlock any~inmates who are in their cells. Once this is done there would be approximately 30 inmates in the day area. The cart has a rack containing 60 metal spoons. The CO divides the spoons into two halves. One officer hands a spoon through the bars to each of the inmates, as they come up to the entrance in a line. The other CO has a list of names of all the inmates on the particular side and he puts a mark beside the name of each inmate as he receives a spoon. Once the spoons are distributed, the door to the day area is opened and the "inside officer" wheels the meal cart in to the day area, The door is locked behind him by the other officer who stands outside the entrance and observes the activity in the day area. The inside officer places the cart and himself in a position where he can be clearly seen by the outside officer. The inside officer designates one or more inmates to assist in the serving of the meal. The inmates line up and obtain a dish containing the hot meal of the day, bread, butter, a~dessert and tea or coffee. While the food is being served by the designated inmate helpers, the inside officer watches to ensure that each inmate only gets one meal. Once an inmate gets his meal he takes i~ to one of the six picnic tables and begins to eat. They have 30 minutes 'to 5 finish their meal. When one side of the unit is served and all the inmates begin to eat, the officer pulls the meal cart out of that side and goes t'o the other side of the unit where the same procedure is followed. The inmates are unsupervised while they eat. At the end of. the meal, the Officer re-ehters that side with the cart. The inmates stack their plates on the floor, but hold on to their spoons. With the assistance of the' inmate helpers, the CO places the empty dishes, cups, etc. on the cart, and wheels it out. Then the inmates line up and each inmate hands over his spoon through the bars. One of ~he CO's again makes a notation on his clip-board as each inmate hands over'his spoon. Once all the spoons are collected the meal procedure is complete and the officers move over to the other side Of the unit and follow the same procedure. The grievor testified that when he first joined as a CO in 1982, there was a different meal procedure in effect. Meals ~ere served while.inmates were still locked up in their cells. The evidence is that 6 inmates and the union launched a law suit against this meal procedure, one of the main complaints being that inmates were required, to eat sitting on their beds with the plate on..their laps. The management reviewed the complaint and decided to remedy it. They increased the number, of picnic tables in the day area to 6 ensure that 30 inmates can eat at the tables. From about 1985 the inmates were thus allowed to eat in the day area, sitting. at the picnic tables. The present procedure for serving meals has been in place since that change in 1985, except for a very brief deviation on the unit on the first floor. On this fl~or, the bars on the door to the day area were out off to form a slot. The 'meal tray and the spoon were passed through this slot to inmates, while both officers remained outside the entrance. As noted, this deviation lasted only for a brief period. While the slot on the door still exists, now the first floor also follows the same procedure a~ all other units. The grievor's concern in a nutshell is this. According to him inmates are very sensitive about three things in their daily life in the correctional centre, namely, their meals, personal mail and visit periods. If the slightest thing goes wrong with meals, mail or visits, they get very upset. When they are upset they usually direct their complaints towards the CO's, usually in an aggressive manner. Almost at every meal there are complaints. These compl-aints can be about a range of things like the quality or quantity of the food, that the food is cold or that a special diet had not been provided. The grievor testified that when 7 he is on'inside duty he is qUite concerned~ab°ut being in the day area.with 30 inmates at meal time. He testified that~each inmate has a spoon, which can be a potential weapon. His concern is that if one or more inmates get sufficiently angry, they can set upon the inside officer and injure him before any assistance arrives. The union adduced in evidence log books for unit lA, for the period Dec'ember 1987 to June 1988. For some reason most of the problems appear to have taken place in the right side of unit A. A log book is maintained for each unit. The log book for unit iA indicates a number ofincidents of complaints by inmates about m~als. In most cases no threats or disruptions were involved. ~sually, when there is a complaint the CO refers, it to the corporal whose duty is to walk around the various units observing the meal procedure. In most cases, the complaint gets resolved without incident. However, there was one incident of an inmate yelling and another where an inmate threw.a dish. There were no injuries involved in any of the incidents noted in the log book. The grievor and another C02 Mr. O. Bachus, brought their concerns about the meal procedure to the management's attention. On May 3, 1988 a meeting was held between the CO's and management re~resented by Ms. D,. MacKinnon (Deputy Superintendent) and Mr. G.W.' Pickering (Senior Assistant 8 Superintendent). 'The CO's Conveyed~ their concerns about having to be in the day area with 30 inmates while meals were being served. They cited an incident where an inmate had thrown a meal. They wanted to know why the meal procedure had been changed in 1985 and why meals cannot be served through the bars, without the necessity of a CO going in to the day area. The management'stated that the present procedure of feeding inmates in the day area was adopted because of a law suit by OPSEU and some inmates. They expressed their view that the existing meal procedure was sound and that iif the CO's followed the prescribed procedure the safety risks will be greatly reduced. Mr. Pickering expressed.his concern that a misconduct had not been placed against the inmate who threw his meal. The evidence indicates that Mr. Bacchus and the grievor became frustrated when management defended the meal procedure. One of them made the allegation to the effect that the management was not in control and that the inmates were running the institution. Mr. Pickering took exception to this statement and a heated exchange ensued. At this point Mr.. Bacchus got up and left the meeting and was followed by the grievor. The grievor testified that they left when it became obvious that they were not "getting anywhere" because the management was condoning its p~ocedure and putting the blame on the COs for not following the procedure. Shortly after the meeting there was'an incident on the right side of unit l-A, where the grievor was the inside officer. This incident was noted in the log book, but elaborated in greater detail in a subsequent report from the grievor to the superintendent. That day, dinner was served to the left side of unit 1-A without incident. However, when the grievor entered the right, side and· began serving the meals, four inmates on vegetarian diets started t6 complain about the colour of the eggs. The grievor referred this complaint to the corporal on duty, Ms. Young, who happened to be outside watching. She assured the inmates that there was nothihg wrong with the eggs. Then some inmates on raw vegetarian diets complained that in addition to a salad and two chunks of. cheese, they should have got cottage cheese or peanut butter. They were also referred to Ms. Young and the complaints were resolved. Next the vegetarian diets 'complained that their meals .were cold and one inmate complained that his pork chop was "all fat". Another. inmate started complaining that his low-calory diet was cold and that it should not have included potatoes. Finally, another inmate 'started shouting that he had been in the shower and that someone had taken his meal. The grievor notes in his report that at this point there was a great deal of shouting, and .voices were heard calling for '"a riot,, if th~ food was not replaced. He could not pick out who uttered the word-"riot". 10 The evidence indicates that under Ms. Young's instructions, some of the food was replaced, some meals were heated up and the meal was completed without further incident. Counsel for the union submits that based on his experience the grievor has two concerns about his health and safety during meal periods when he is assigned .inside duty. First, inmates frequently get agitated during meal time and he finds himself alone in the day area with 30 inmates, each of whom has a metal spoon, which may be used as a weapon in an assault. Secondly, the grievor is concerned that in cases of code alarms that may occur during meal time there is'a long. response time, because he has to pull out the meal c~rt before responding to the alarm. Counsel submits that tkese concerns are not speculative, but reasonably foreseeable and demonstrable by the evidence. According to him, the exposure of the grievor to this risk, constitutes a violation of article 18.1 of the collective agreement, which reads: ARTICLE 18 - HEALTH AND SAFETY AND VIDEO DISPLAY TERMINALS 18.1 The'Employer shall continue to make reasonable provisions for the safety and health of its employees during the hours of their employment. It is agreed that both the Employer and the Union shall co-operate to the fullest extent possible-in'the prevention of accidents and in the reasonable promotion of safety and health of all employees. By way of remedy, the union seeks a direction requiring the employer to implement a meal procedure where meals are served to inmates through a slot in the bars, with both officers remaining outside. In this regard, the union called evidence to show that that is the method used to feed inmates at the Toronto Don Jail. Alternatively,'counsel suggested that, if the Board is reluctant to direct a specific meal procedure, the Board should refer the matter back to the Employer/.Employee Health and SafetY Committee with directions %o find an alternate meal procedure and to report back within '90 days.. Counsel for the employer raised a number of issues in response. First counsel argued that this grievance is not arbitrable because it is in fact a policy grievance disguised in the form of an individual grievance. Secondly, he submits that by failing to call any expert evidence, the union failed to satisfy its onus of establishing that the employer'had failed to .make reasonable precautions for the employees' health and safety. Counsel submits that the grievance should be~ismissed because a violation of article 18.1'has not been made out. Both counsel referred us to numerous prior decisions of this Board as well as some awards from the private sector. 12 Since the outcome of each health and safety grievance must depend on its particular facts, we will not review the decisions cited to us except to the extent where they contain relevant general principles. However, we must first deal with the employer's preliminary or procedural arguments. On the issue of the form of the grievance, it is common ground that the collective agreement provides 'for mutually exclusive policy (or union) ~rievances and individual grievances. See, Re Fox, 572/82 (Draper). Articles 27.2.1 to 27.5 describe the procedure to .be followed for an individual grievance and articles 27.8.1 to 27.8.3 describe the procedure for a union grievance. An individual employee cannot file a grievance on behalf of the other employees in the bargaining unit. The vehicle for that is a union grievance, which must be signed by the president or vice-president of the local union. The grievance before us can only be an individual grievance since it is signed by the grievor. Does it purport to grieve on behalf of other correctional officers. We do not think so. The statement of grievance claims that the employer · s not making reasonable provisions for "m_~z health and safety during m_~ hours of employment", and that "... they endanger my health and safety". We disagree with employer counsel that a policy cannot be challenged in an individual health and safety grievance. The key to a proper individual grievance is that there must be a claim that the grievor's rights have been affected. Whether this infringement of the right has resulted from some individual action taken against the grievor specffically or by some general action taken by the employer is not relevant as. long as the result is~ that the grievor's rights have been affected. Of course, the remedy that is granted in a successful individual grievance may not be as broad as in a union grievance. Thus for example in certain circumstances it may be inappropriate to grant~a remedy of general application in an individUal grievance. Any remedY ·provided may be restricted in its application to the particular grie¥or and the issues raised in the grievance. What' is an appropriate remedy obviously will have to be dependent on the nature of the contravention found. If the employer's point is that the remedy sought by the grievor is inappropriate, that is a different issue from the arbitrability of the grievance itself. We find the present grievance itself is arbitrable as an individual grievance. We also reject the employer's second position. It is absurd to suggest that in every health and safety case the union is 'obliged to call expert testimony. Employer counsel did not suggest what kind of "expert" the union might have 14 called to show the alleged health and safety risk. While in some cases, such as where stress related health and safety risks or technical or scientific issues are .involved, it may be necessary to call experts to testify, that is not required in all cases. Whether expert evidence is required depends on the complexity of the evidence that go to establish a health and safety risk. This is not such a case. The absence of expert evidence is not fatal, if the union can prove the violation through other evidence. Now we turn to the real issue we have to decide, that is, has the grievor-established a violation of article 18.17 In 'Re Union GrieVance 70/84 (Samuels) the Board emphasized that the collective agreement requires only reasonable precautions and that "there is no obligation to guarantee an employee's safety against every possible risk, no matter how remote the possibility that it' will occur". See also, Re Union Grievance, 335/85 (Roberts) and Re Brlek et al, 1466/87 (Dissanayake). It is generally conceded that a CO's job is inherently more hazardous than most other jobs in the Ontario Public Service. That is a relevant .factor because what is a reasonable precaution ~for a clerk' working in. a government office will not be the same for a CO. In the case of a CO, the Board in Re Union Grievance (Samuels, supra) observed that 15 what constituted a reasonable precaution had_to be assessed upon an objective review of the relevant circumstances, which balanced "the safety of the emplOyees against the need for care and custody of the inmates and the purposes of the i~stitution". The grievor's concerns about how long it may take to respond to an alarm was premised on his belief that the inside CO officer was required'to wheel out his meal cart before, he can respond. Mr. Pickering during his evidence assured the Board and the grievor that there was no such requirement. In our view this should allay the grievor's concerns in that regard. That leaves the grievor's concern of being assaulted or attacked by inmates, while he is mingling with up to '30 inmates'inside the day area during meal periods. The evidence is abundantly clear that by the very nature of the job, the grievor is in constant contact with the inmate population. While this may expose the grievor to risk, the grievor agreed that that is part of the job. The grievor finds himself confined in a relatively small area With groups of inmate~ at various times. He enters the day area. several times a day (in addition to meal times). On each occasion another CO watching through the bars from outside. He enters the day area in this manner on regular patrol every two hours; to unlock inmates from their cells in the morning; ~to lock 16 them up; to take inmate counts 3 times a day;. and to supervise inmates during clean up. The grievor agreed that at clean up, inmates have access to buckets, mops and brooms which potentially can be used as weapons.. In addition, the grievor testified that he supervises up to 50 inmates in the gym and in the outside exercise yard. At this time, inmates have access to sports equipment such as hockey sticks' and pool cues, which may be used as weapons. The grievor also finds himself in the midst of some 25-30 inmates during visiting periods and chapel. He agreed under cross-examination that from time to time inmates complain about various things and that they are usually not polite when they.do so. He also agreed, that if the inmates choose to attack or assault.him, that can be done at any of these times, and that the grievor realized that the risk was always there.' The grievor was asked why he was so concerned about being in the midst of 30 inmates during meal time,' when 'it was not at all unusual for him to' be with even larger numbers of inmates carrying potentially more dangerous weapons than spoons. His response was that meal time was different. Inmates eas$1y get agitated if they perceive something to be wrong with their meal. According to the grievor, there is a much greater likelihood of inmates getting hostile during meal time than at other times. 17 Mr. Picketing testified tha~ when management, decided, as a result of the law suit, to abandon the old procedure of feeding inmates while they were locked up in their cells, they attempted to. come up with a meal procedure which can be c6nsistently implemented through the institution. From the management's point of view a consistent procedureis i~portant because employees must be capable of working in any area of the institution. Mr. Pickering affirmed the management's belief that the e~isting meal procedure, which has been in effect since 1985, posed no unreasonable risk to COs. Mr. Pickering testified that the management was not in .fav0ur of the proposed method of serving the food through slots cut in the' bars. He conceded that the cost involved in cu~tihg the slots was minimal, and is not a concern. However,' he pointed out that there were other problems. He felt that the physical lay-out in the female'unit would not permit meal cart to be parked outside the entrance. ~He further pointed out that it is essential to make ~ure that every inmate gets 'his proper meal. sometimes, inmates attempt to take ~ore than their share or "bully" weaker inmates into giVing up their meals. This type of activity is discouraged and reduced when the. CO is inside the day area. According to Mr. Pickering the major flaw with the proposed procedure was that it ran counter to the 18 institution's general philosophy of encouraging CO's to intermingle with inmates at every possible opportunity. He cited a number of benefits that flow from this approach. He testified that as a result of intermingling, a rapport and a relationship ~evelops between officers and.the inmates. He testified that during this intermingling inmates sometimes tip-off about concealed contraband or security breaches. Intermingling also enables COs to get a better sense of the mood of the inmates. According to him, a system where officers intermingle with inmates is a "proactive and preventative" approach which is'far superior to a system that builds barriers between officers and inmates. Mr. Pickering al~o testified that the existing system also allows COs to treat inmates firmly but fairly. In his view, it is a more dignified way. of feeding inmates than passing food through a slot cut in the iron bars. 'The Board heard evidence of assistance available, to the inside officer in'the event of a problem inside the.day area during meal time. Firstly, the officers haVe access to the log-books and occurrence reports, which note any unusual behaviour or incidents. These give the CO's some sense of what had gone on in the unit. The grievor agreed that he would not go in to the day area if he got the sense that inmates were in a hostile mood. There are periodic searches of the premises and frisk searches of the inmates to detect 19 any concealed weapons or other contraband. The officer inspects the meals in the common area, and to the best of his ability, satisfies himself that everything is in order, before taking~the cart ~nside the day area. Once he is inside, the second officer's duty is to keep watch from the outside. That officer carries 'a portable radio which is linked to the central control~ and to 7 other officers in the male unit who carry radios. Just outside the entrance, where the outside officer is watching the meal procedure, there is ~ panic button, which can be pushed to summon help in case of a problem inside. There is also a telephone in that same area. COs have the power to charge inmates who make threats Or. engage in disruptive conduct, with "miscohducts". If found guilty, a misconduct can result~in a penalty, including loss of privileges and confinement to a segregation cell. And of course, ~n assault or a threat of an assault, may also lead to criminal charges. It is now well established that in a health and safety grievance, the union is not required to prove that there had been actual injury or harm, in order to establish that reasonable provisions for the health and safety had not been provided by the employer. Re Union Grievance 1252/85 (Joliffe). In Re Union Grievance 826/88 .(Kates) the Board referred to the need to balance the safety of the employees against the needs of the institution in adopting appropriat~ measures for compliance with the collective agreement. Then the Board observed: And in our view so long as the employer maintains the aforesaid process of addressing the attendant risks in balancing the,necessity 'for the safety of its employees against the care and custody. of the inmates involved then it will b~ incumbent upon the trade union to demonstrate that the balance, having regard to those risks, h~s been improperly placed. And to this end, the trade union adduced no persuasive evidence to demonstrate that an inappropriate risk to the safety'of the employees was assumed in either of the situations that were described in evidence. As hitherto'indicated we as lay persons on a tribunal may readily be swayed as to w~at might constitute safer procedures. However, we require cogent, dispassionate and objective proof that an "unnecessary" risk for extraneous and irrelevant considerations has indeed been assumed. in order to succeed, the grievor must establish objectively that he is exposed to a real and unnecessary risk when he is in the day area during meal periods. After very careful'consideration and reflection of the evidence before us and the able submissions of the counsel, we have come to the conclusion that a violation of article 18.1 has not been made out. The institution is subject to the Ministry· of Correctional Services Act and its regulations. The Board has recognized that this legislation.envisaged contact between COs and inmates. [Re Union Grievance, (Samuels) supra].' AnYtime a CO is in the midst of inmates he is at risk. It is fair to say that the larger the numbe~ of inmates the greater the risk. As noted, it is not at all uncommon for officers to intermingle with groups of 25, 30 or even 50 inmates at a time. We find merit in the em~10Yer's .philosophy of encouraging intermingling and contact between COs and inmates as much as possible. In order for us to find that adherence to this phi-losophy during meal periods constitutes a violation of article 18.1, we must be satisfied that safety risks faced by the grievor are so real andsubstantial, that the employer is not justified in enforcing its general philosophy of promoting officer-inmate contact; during meal periods. Union counsel did not question the merits of the employer's philosophy of encouraging contact between CO~and inmates, as a general matter. His point is that at each meal the average time an officer spends inside the day area is about 10-15 minutes. Counsel submits that in that brief period, not much of the benefits of intermingling, like the development of a rapport, receiving of tips about contraband etc., can take place. On that basis, counsel argues that the 2.2 current meal procedure' is not necessary to maintain the institutions' philosophy. When meal periods are seen is isolation, the contact is limited to a maximum of 45 minutes per day (15 minutes @ 3 meals). Even if we accept that 45 minutes per day. is not critial for the maintenance of the.management philosophy, it may well be possible to argue that it will be safer for officers to not be in direct contact with groups of inmates at other times as well, such as chapel, visit periods, gym or yard exercise. In all of these activities, the officer's exposure to a group of inmates poses, a potential 'risk. The fact is that'there is no objective evidence to establish that the contact that occurs at meal time poses any greater risk than at other times when COs are in direct contact with inmates. The evidence is that inmates generally are not a polite 'or orderly group. They are constantly complaining and they do it frequently in a hostile and confrontational manner. Most of "the incidents" about Which we heard were of this variety. The~evidence is that such complaints were ~eferred to the corporal, and were resolved without further incident. ~ There was an incident of an inmate throwing dishes. It should .not surprise anyone, that from time to time inmates will'-- 23 engage in disruptive conduct. The officers are empowered to charge inmates in these cases. While the' evidence clearly indicates .that there are fr~quent~ complaints at meal time and that on occasion these complaints are communicated in a hostile manner, there, is no evidence to suggest that this is unusual. While the inmates' frustration may some%imes be manifested by disruptive conduct such as throwingLof dishes or abusive protests, there is no indication that in .any of the incidents, there was any intention to injure the officer. The incident .that immediately triggered this grievance occurred on May 3', 1988, and involved a number of complaints about the food and an utterance of the word "riot" by an unidentified inmate The grievor testified that at the time the word was uttered, he was Outside the day area talking to the other CO and the corporal. In his occurrence report the grievor writes: "The word riot was uttered ~by some inmates, whether in a joke sense or otherwise, but nothing transpired". When he was asked in cross-examination what he meant by "in a joke sense or otherwise", the grievor 'said: "Its possible they used the word just to intimidate or may be as a joke. If they had intended to riot, they would have". The grievor was asked if the inmates were able to intimidate him. He 24 replied "~o, I have been there for sometime. I have a good rapport. They know me and I know them.". There is a lack of any objective evidence to suggest that the inmate dissatisfaction with a meal is likely to translate into personal hostility towards the inside officer to cause an assault on him. While an assaUlt is not out of the question, it is no more than a remote possibility. In our view, the risk involved is not significantly greater than what a CO faces any time he is exposed to a group of inmates. There is no question that from the grievor's point of view, the proposed slot system is safer than the existing procedure. However, as the Board observed in +Re Moul~on, " it is not enough to show that 230/88 (Watters) at p. 12, ... the granting of a remedy might improve safety within the workplace. Rather, t~eunion must establish that the working conditions suggest a real or serious .possibility of harm". One might be able to come up with a. number of proPOsals, which this Board may be convinced, will make a CO's job safer than it is. However, optimum safety is not the. test in article 18.1. The evidence before us does not suggest that the grievor is exposed to a real.or serious possibility of harm when on inside duties at meal time.· He may be the recipient of verbal complaints, sometimes'communicated in a hostile and abusive manner. However, considering the grievor's experience ahd the good rapport he had developed with the inmates and the various Safety precautions that exist, we cannot conclude that there is a real or serious possibiiity of harm to him. The risk involved does not, in our view, cross the boundary of. .reasonableness, envisaged in article 18.1. In'our view, the balancing of the degree of risk involved-(considering the nature of the job) and the institutional interests serVed by the existing meal procedure, does not lead us to conclude that the employer has failed to provide reasonable precautions for the grievor's health 'and safety as required by article 18.1. Accordingly the grievance is dismissed. Dated this 15th ~ay of April, 1992 at Hamilton, Ontario. N. Dissanayake Vice-Chairperson "I Dissent" (dissent to follow) T. Browes-Bugden Member _ Member