HomeMy WebLinkAbout1988-1324.Eldon.89-08-30 " ONTARIO EMPLOYES DE LA COURONNE
' e ....~'~.. CROWN EMPLOYEES DE L 'ONTARIO
GRIEVANCE CQMMISSION DE
SETTLEMENT REGLEMENT
BOARD DES GRIEFS
180 DUNDAS STREET WEST, TORONTO, ONTARIO. MSG 17-8- SUITE 2100 TELEPHONE/T~'L~PHONE
'80, RUE DUNDAS OuEST, TORONTO, ~ONTARIO) M.SG ,ZS- BUREAU 2100 (41~)~1~-~
8
IN THE MATTER OF AN ARBITRATION
Under
TBE CROWN EMPLOYEES COLLECTIVE BARGAINING ACT
Before
THE GRIEVANCE SETTLEMENT BOARD
Between:
OPSEU {~ldon)
Grievor
- and -
The Crown in Right of Ontario
(Ministry of Transportation)
Employer
Before:
J.W. Samuels Vice-Chairperson
F. Taylor Member
H. Roberts Member
For the Grievor: S. Ursel Counsel
Cornish & Associates
Barristers & Solicitors
For the Employer: D. Francis
Counsel
Winkler, Filion & Wakely
Barristers & Solicitors
~e&rings: May 9, 1989
July 18, 1989
July 19, 1989
DECISION
Howard Eldon is a Senior Technician--Plans in the Ministry's
Northern:Region office at North Bay. He is classified as a Drafter 2; He
says he :is improperly classified and seeks reclassification to Data
Processing Technician 6 ("DPT6") or to some other more appropriate
classification.
Mr. Eldon is one of 22 Senior Technician Plans in the North Bay
office. They are all classified as Drafter 2, except for one man who is a
DPT6. There are four Plans Examiners, classified as Drafter 3, and three
Technician Plans, classified as Drafter 1,
These people work in drafting units, each unit consisting of one Plan
Examiner and six or seven Technicians.
The grievor produces 24 types of legal plans and 12 types of
engineering plans, including the most complex projects. "Legal" surveys
are done for registration in a registry office. They show the metes and
bounds of property and highway access. "Engineering" plans show the
details of highway structure, views from the air, profiles, cross-sections,
bridge structures.
The grievor is provided with information from the field by
surveyors.' These handwritten field~ notes contain measurements,
observations and sketches. The grievor performs complex mathematical
operations to check the field information and to prepare it for presentation
on plans, m'~d then he draws the plans.
Mr. Eldon is an old hand in the office. He's been there since 1964.
The computation and drawing used to be done with pen and paper. Later
hand calculators assisted in the calculations. Today almost all his work is
done on the computer. There are programs to do the' calculations
necessary to check the field notes, and to prepare the raw data for
presentation on plans. There are graphics programs to prepare the
material for the drawings, which are done on a plotter. The grievor is in
the forefront in the use of the computer. Since 1972, he has been taking
3
courses to update his knowledge as new computer programs for the
draftsman have become available.
Recently, the Ministry has introduced a r~ew automated survey
technique, known as total stationing. The heart of the new system is the
field equipment which enables the surveyor to get all his information in
one pass through the area to be surveyed. He sets his instrument up in
designated places, sights on markers held in place by his assistants, and
records the sighting information in a computer attached to the instrument.
The computerized data is then taken by the drafting office and
refined. This refining process involves checking the information to ensure
that the relationship between points of the terrain is correctly recorded.
The recording system revolves around "strings"--that is, sets of points
which are connected to form a feature, for example the edge of a road.
Digital terrain models are prepared. Then other computer programs
are used to prepare the plans.
The grievor does not yet do the initial massaging of the total
stationing field data. The technician who manipulates the computerized
data is classified as a Data Processing Technician 6.
However, the grievor assists the DPT6 in his work, because the
DPT6 relies on the grievor to produce an image on the computer screen of
the field from the total stationing data. Once the DPT6 sees the screen
image, he knows where corrections are needed and he can make the
required changes in the total stationing data in the mainframe computer.
We'll turn now to the computer programs which the grievor uses.
Most of these were developed or refined by the Ministry. We had the
pleasure of hearing the testimony of Mr. F. Rohoman, now the Ministry's
Head of Automated Systems in the Surveys and Plans Office in Toronto.
MTC-COGO ("COGO" stands for "coordinate geometry") solves
most of the analytic geometry problems encountered in .surveying and civil
4
engineering. By means of various commands, the grievor can put a
northing and easting on every.point he puts into the computer. This fixes
the point on the resultant plan.
'ICES-COGO is the larger program from which MTC-COGO was
developed. By means of various commands, the grievor uses ICES-COGO
to put on spiral curves and to set stations.
CONVER is used together with the COGO programs to convert
imperial units to metric, or vice-versa; or to convert the grid system into a
ground system, or vice-versa, it can also be used to convert the total
stationing language into AUTOCAD, which is used for design and drawing
and will be discussed in a moment.
CAT ("Closure-Area-Tangentiality") is used primarily to calculate
the area of a space enclosed by a defined perimeter. It can also be used to
do various trigonometric and geometric functions, calculation of a missing
course, calculation of an arc and delta based on chord and radius, and
testing of tangentiality at the beginning and the end of a curve.
These programs perform the calculations which the grievor does to
check the field notes and to prepare the data for drawing. Then he tums to
the graphics programs.
AUTOCAD is the basic computer-assisted drafting program. The
geographic and geometric co-ordinates produced by ICES-COGO or MTC-
COGO are fed into AUTOCAD. AUTOCAD enables the grievor to see the
plan on his computer screen and to make necessary adjustments before the
actual drawing is made, for example symbols for various ground features
can be added.
I-IORVER is a horizontal and vertical control plotting system. It
produces a drawing which ties in the field monumentation to the centre line
of the road.
5
LEPLOT ("Legal-Engineering-PLOT") is used to create special
graphical instruction for the plotters. The geographic and geometric co-
ordinates produced by ICES-COGO or MTC-COGO are fed into LEPLOT.
The grievor enters the appropriate LEPLOT commands to generate the
drawing he wants.
SPProf ("Surveys and Plans Profile") is used to prepare a profile
plan directly from field notes.
The grievor also uses SPF ("System Productivity Facility") to refine
the computer system itself. SPF facilitates the manipulation of text. It
enables the user to command the machine to do various operations with
text, for example to assign program functions to certain keys so that
frequently performed operations can be done with the touch of a key.
Is the grievor properly classified?
The Drafter Series commences with a Preamble (appended to this
award as Appendix 1), whose first words are "In general, employee work
assignments' in this Series require the exercise of manual skill in the
manipulation of drafting tools, and the utilization of knowledge of technical
procedures, engineering practices and mathematics in order to complete
clear accurate plans".
The class standard for Drafter 2 then goes on to describe the kind of
drafting work to be done. It is "complex drafting work". The whole
standard is appended to this award as Appendix 2.
The fundamental issue in this case is whether the computer is merely
a "drafting tool". Or has Mr. Eldon's job moved beyond "the exercise of
manual skill in the manipulation of drafting tools"?
It is true, as the Ministry argues, that the grievor's final product is
essentially the same today as it was twenty years ago. But that is not the
end of the matter.
6
If a hole is to be dug in the ground, one could employ a man with a
shovel or a man with a steamshovel. The final product .will be the same,
but these two workers are fundamentally different. The first man is a
manual labourer. He can produce the hole, but he brings to the job no
more than muscle, and the job will take a very long time. The second man
is a machine operator. He brings to the job a knowledge of how to mn the
machine which will do the job, and as a consequence he can do the job in a
brief period.
The computer has been progressively introduced into the drafting
office because it can increase the productivity of the employees
substantially. Mr. Rohoman and his subordinates are very valuable assets
to the people of this province. Their work enables surveys and plans to be
produced far more efficiently than in the past. And the development
continues.
But there's no advance in productivity until people like Mr. Eldon
become proficient in the use of the new technology. Mr. Eldon is a very
experienced draftsman. He knows his work inside and out. But he is more
than a draftsman. He has become a very experienced and knowledgeable
computer operator. This has changed the way he does his work
dramatically. He has become a much more valuable employee to the
Ministry as a result of his increasing expertise in the new technology. He
no longer digs a hole with a shovel. He rolls up to the job in the moming
in a steamshovel.
There can be no better example of his increased capacity than the
part he played in the introduction of total stationing in the Northern
Region. Mr. D. Stewart, the DPT6, could work with the electronic field
data on the mainframe. But it was essential for Mr. Stewart to see the
product of this data, to see a picture of the digital terrain model, so that he
would know where changes and corrections were needed. There were two
ways he could do this he could command the plotter to produce a
7
drawing, and then wait for the drawing to see what the data produced (this
might take quite a bit of time); or he could download the data into the
grievor's mini-computer, where the grievor could use AUTOCAD to
produce a picture of the model on the computer screen. This was quick
and efficient. Mr. Stewart could see where changes and corrections were
necessary, go back to the mainframe and make the changes, then have the
grievor put the corrected version up on the screen, and so on. The
grievor's expertise in the use of the computer enabled a much more
efficient manipulation of the total stationing data.
The grievor has not only learned new skills and acquired valuable
experience, the Ministry employs these skills and this experience. His job
now requires that he exercise these skills and call on this experience. In
our view, it can no longer be said that the grievor simply exercises
"manual skill in the manipulation of drafting tools". Therefore, his job is
not properly classified in the Drafter Series.
Would he be properly classified as a Data Processing Technician 6?
The Preamble to the Data Processing Technician Series follows this
award as Appendix 3. This Preamble commences "This series covers the
positions of employees in ali ministries of government who are involved in
the operations side of automatic data processing". The gdevor is involved
in the automatic processing of surveying data.
In the Class Standard for the DPT6 (found as Appendix 4 to this
award), the first sentence describes the positions covered by the standard
and includes "positions of highly trained technical specialists". This is the
grievor's position. And the point is reinforced in the second sentence:
These positions require a broad and intensive
knowledge of data processing procedures and
techniques together with a thorough awareness of
the implications of technological change, as well
as significant specialized training in the relevant
8
field(s), e.g. in techniques of computer
operations, and, usually, a thorough working
knowledge of a specialized field, e.g. engineering.
This. fits the grievor's position entirely.
In our view, the grievor's position would be properly classified as a
Data Processing Technician 6.
We order that the grievor be reclassified as of twenty days before his
grievance was filed, and that he be compensated for any difference in
wages and benefits that this change would make.
We will remain seized to deal with any matters which arise out of
this order and which the parties are unable to agree upon themselves.
Done at'London, Ontario, this 30th day of /~u§ust ,1989.
-~Samuels,'Vice- ~ rperson
F. Taylor, Member
,w<~x.x ~'~ (Addendum attached)
H. Roberts, Member
ADDENDUM
1324/88 OPSEU (Eldon) - Ministry of Transportation
I am persuaded to concur in this award by the reasons the
Vice-Chairperson advances in deciding that the grievor, Mr. Eldon,
has moved beyond "the exercise of manual skill in the manipulation
of drafting tools" and the analogy he uses to show that he has
developed expertise in the new technology now being used.
The main reason for this addendum is to emphasize that
this award should apply only to Mr. Eldon, as being uniquely
different in his work, so that the existing DPT6 (Mr. Stewart) and
he are dependent on each other in arriving at the final finished
product.
This award should not be considered as "carte blanche" for
all the other employees in the North Bay office classified as
Drafter 2, to claim DPT6 level of classification automatically on
a "me too" basis.
H. Roberts, Member
~ATEr..~>~: Tecnn~ce£ ~e~v~ces
~ ~UP: TS-OR D=af~g, O~s~ and
S~S: Drafter
~SS CODE: L2400 =o L2408
'APPENDIX 1
~T ~-L~% SER~S
~cttL:a~on of ~o~ted~e of ~ec~c~ procedures, en~eer~$ ~rac~ices
machemacLc~ ~n c~er ~o complete c~e~ ~ccura~e p~.
Such work ~vo~ves ~he prep~a~[c~ ~f va~ou~ en~eec~n~ ~d survey
off,ce u~e.. ~d the Supe~*~c~ of dr~f~ func~on~.
EXeLL'S.IOX8 ~0H ~ D~O SERIES:
Posic~ons ~ wh~;h the' pr~aO' e~phasis i3 on the c~culacion of
quasi=its f~m en~iheerin$ plus should he.considered for
~ocac~on co ;he ~neer~ Assis;~ 5eries.
Po~I ~ions ~ich considerable .i~uscracive ~ork of a ~raph~c ~d
artistic nature ~y be more properly classified ~ the ~erci~
Ar~iJ~ 5erle~.
· ~osi~ons ~'hi:h Consis~ of predo~acely clerical duties, bu~
~'h~=h mequAce some ~nor ~d tacid'en=~ dr~f=in~, should be
· f~ly ~y=ed fur possible ~locacioa.=o =he ~eric~
The A~OCa~iOn factors pe~inen: ~o the Draf=sm~ Series may
· c,,~{blv from positron ~o posi=ion. H~evec, =he follo~'~ are :he more
f~m elemen~' ~ebra ~d [eome~ ~o elements of Orade 13
m~th~t[ca~ It iS impor~ tc ~ow the scope ~d varie~' of
mathe~tic~ required, ~d the ava41~b~lity of specific ~idel~es.
The '4~[a~ sk~l~ level req~red in a position. ~ree {r~des of
~raf~{ skil~ exist'~ trainee, competent ~d accomplished. Above
Oraftsm~ [. sk~l ~eve) ~s no~ly si~niftc~c oaly in com~ation
S.~eciall:e~ kno~')ed~e of pert~ent le~slatioa, sum'ey practice,
baJAC en~ineerin~ princSples, ~d ~c~'led~e of ~epar~enc~
~t~da~s~ pro;edures ~d policies. It is ~por~t to ~y:e
a~mef~ly the essenti~ n~ture ~d e.~ent Of these, requirements
bcfo~ theLr ~[~fic~ce c~ be assessed.
The nature ~d exten~ of supe~iso~ control exercised over ~he
pos~t~on by a Hi,hem authori~, ~lth~u~h ~ ~he field cf
~e ao~a~ pactel- ~s for ~ completed work to ~e reviewed for
Accuracy re~a~less cf ~e ~eve~ at which it was perfc~ed.
~p~r~ce of.. the draf:~ f~c~ion supe~sed, ~he n~be=
[e~ei of .tSose ~ositio~s supe~ised, the de&tee of .responsib~i~
ass~ed for completed work ~d for the tr~g of j~ior
:t ~us: be emphas~:ed that the s2:e of the draft~& g~oup
~upe~ised is me~gf~ only ~ c~bina~ion w~h ~he position's
over~[ duties ~d ~esponsib~i=ies. In some areas, the special:ed
nacre ~d comple~ of the work supe~ise~ is-a more sisnific~:
factor' ch~. :he si:e of the ~roups.
TRAC~ C~SS: ,
This class is [~iced :o' positrons where the pr~a~ du~
trac~n~ work. S~ple plo~=~ ~d com~u:~ may be a subsidia~
Dlffe~ f~m s~a~ work perfomed a= ~e J~ior Draf~s~ level,
trac~ wo~ of =his class i.~ of a hi~her q~l[~, ~d is carried ou: ~der
ie~s ~u~e~is[on.
O~E~[ NOTE:
[, The ~&rac=e~is=ic Duties outlined ~ ~hese specifica:ions
reflect the ~r~g f~c~ion~ of the Depar~eh=s of NiEhwa~s,
~d Forests 'and Pubic Wo~s.' A ~ener~ reference =o the
activities t~ other Deparmen~s ~s been ~de, both ~ the'Class
Delhi:ion ~d ~arac=eriscic Duties.
2, [~ is ve~ ~por=~ when sub~=~S Notations for Promotion ~ :his
.. .Series =o suppor= such ~co~endacions ~y ouclinin~ clearly
ch~es in :he position's 4u:ies ~d responsibili=ies.
Revised. March, .1.962.
C~TEGORY ~ Techn~ca%
. GROU~: TS-02 O~:aft:Lng, Design and
O~
~der a ~pro~essio~l e~g~eer~ or;desirer, ~h~'per~o~ d~~
work iavolv~g coasi~e~ble m~or ~esl~. ~ase '~pl~eas
supe~se · ~11 group of' d~ea.'-per~o~g money,ely complex
d~f~img work.'.'..~ work ~er" ~e.geae~l:supe~sioa of senior
In:erpre~ su~ convictions, resolv~g m~cr discre~ncies
outli~ng ~e ~ture of ~Jor co~lictiona to superiors. ~ke a
thorough and ~dependent check of diffic~t s~ plans ~
acco~ance with de~r~ental specifications &nd p~rt~ent leg. islation
prior ~o regist~tton ~ ~nd Titles or Re&isc~ Offices, This checkin~
· .. ~'f~ction Is red.ed'.solely ~ terns of res~:s.
' '.-,.': '. ~r be req~red to inst~ct others ~ :he p~ot:~g, compute&
Work%~ ~mder the gene~l supervision of a professio~l
" engineer or more aenAor d~fts~n, pre.re fi~l bridge design
d~vings f~m engineer~g notes, sketches and
A~sist in the design of a~pler ~rta of compl= bridge st~ctures.
Pre.re all necessa~ detail d~n&a; place 're.forcing steel ~
acco~ance with eng~eer~g ~s:~ctions; pre.re steel schedules
· nd q~nti~ estates; pre.re and ~terpret ~-put ~ for
electronic computer; mY be requ~ed to inst~ct more junior staff
member~. "
Under the gene~l aupe~ision of a designer or professional
engineer, pre.re fi~2 werking d~ngs and plans related to
electrical, mec~nical, at.cruel, ~rchitect~l or
engineering. ·
(over)
9tL~t'T?.R 2 i¢cm'cinuecl) ~LA:$S ~O~£~ 1.2404
A: this level, the draftsmen handle a ccmple:e draf:ing
wi:h a mint~num cf df.toe,ion, and are responsible for conside~ble ..
minor desi~ Wo~ is reviewed on c~ple~icn. May be required
elec~ri~l e~eer~ field, pre,re c~pl~ elec:ri~l
houses, and outdoor su~sta:ions. Under direc:icn, de~i~
revise elec~ri~l layouts cn ~1~ pro~ec:s; O~ ~ the
archi~e~t~l d~fti~ field, pre,re sec:ic~l ~ews, de~il,
election and f~ished work~g drawi~s for
residen:~l, office and ~dus:ri~l Wpes cf bulldogs. Responsible
for indicating requ~en:s and.pre,ring detzil dr~wings on minor
stmc:u~l components such as ex~nsion ~cint~, cop~ de~ails,
cabinets, windows, doors, and stai~ys. In ~or supe~iso~
positions, co,elate and compile reference ~terial; assi~ work
· aM ou~i~e ~st~c~ions; supply ~echnical ~idance;
en{ineerin{ and denrich:a! offic~ls for info~tion and
clarification; mke a de:ailed check of completed d~ftint york
and calculations prior to a general review by a senior staff
member.
1. Grade 12 Secondary. Education, preferably Grade 13 .Hathema~ics,
or an equiv~len: CombinatiOn of education and ecperience.
2. Five years as Draftsman 1, or ~ree. yea~s and succ.es~f~
ccmple:icn of ~:ions approved ~- ~e Ci~ ~e~ice
Co, ssi.on.. I~ Sections ~here e~m~cions ~re. used
Thcrcu~ ~iedte of drafci~ :ec~iques and work pr~ceduresl
~here applt~ble, sold ~owledge of ~hem~ics, br~d
~ders~d~g of a~ prac~ice~ good ~ledge..'.of per~inen~
pro~c~l &nd federal s~es..and de~r~cn~l,.~pecifi~ions:
CATEGORY: Office Services
GROUP: 05-01 Data Processing
SERIES: Da~a Processing Technic£&n
CLASS CODE: 31500 =o 31512
APPENDIX 3
DATA
This series covers the ~sitio~a of employees En al~ mimistries of
&overnment who are /nvolved i~, the ope.ra..~.'o_n_s side, of automat. Lc c~ta
processing.. The series is factor~ally described and allocation to level~
is based on the nature and complexity of tke work performed.
LNCIiIS I0 N/EXCLUS'~ON CRITERIA:
i . Included in the Da=a P~cess~ Tec~ci~ S~ies are ~si~o~
-~e opeTa=ion of eq~en= d~si~ed fo~ the au~matic, el~c=~c~
or elec=~ech~ical proc~ss~ of data such ~
~d other ~i~' r~co~ equi~t, etec~c cmpu=ers ~ such re~
pe~phe~l e~ent ~ p~te~ ~a~e~ tape
~ - ~he sched~g of mach~e use ~d req~d =~power nee~ ~ch' ~volves
es~a~ t~e ~qui~ments, p~jecc ph~es ~d p~orities; ev~lua~
'.~. user needs; ~d ~dit~t ope~tio~:
- qu~li~ contel of ~puc ~d output d~ ~qui~
p~cess~& :ec~iques ~d ~volv~ the ~alys~ of
the selec:Eon of =ethods ~d p~cedu~es :o ac~eve
- :he na~:en~ce ~d custody of mzch~e-readzble d~tz ~d ope~c~&
ins:~ction files ~ the fora of p~ch-ca~, czpes, disks~ ~nd
=~uals:
- :he pro~'isio~ of tec~ical iuid~ce ~o ~ployees en~z&e~ ~ ~y of the
above activEties.
The performance of this work requires knowledge of data processing techniques
a_nd application of r~hese techniques to user requirements.
Excluded from this series ar~: '
- pos£cion~ which c~u exist independent of
~ata process~n§ e~v~ronmen~;
- positions ~ r~e D~c~ ProcessLu~ area whose prim%cy purpose
is the opera.on of equipment for ~ a separa~ se~es
p~g~g and ~evelo~en~ of o~za~to~;
p~cedu~s, ~d cobuyer se~ces;
- liaison posi~io~ ~ user ~reas ~e~ ~e p~e f~c~on ~ ocher
~h~ auco~cic dat~ process~g;
- supe~iso~ ~si~io~ res~nsi~le, for · n~ber of
~clud~g ~ ~u~oa~tic dac~.p~cess~ f~c~on, ~ere the
l~t~er is ~ubsi~a~ ~o the p~e ohjec~i~ of ~e orga~z~tio~
- ~sitio~ ~ ~i~ ~he pr~ f~c~ou
p~cessin~ ~s=allation or a si~ific~ sec=ion ~ereof. Such '(
. positio~ shoed be allocated to the Data P~cessinE H~a~er Series.
COH PE_~$A BLE FACTORS
Eacto~ uhich z~e 5otb reco~ni=~b[e and compensable ~ positions allocated
to ~h~s series ~r~: Kno~[edse~ ~espon~£~£]~ty, Decisio~ ~akin§ a~d Con~a¢~.
These £~c=o~s ~re define~ a~ follows:
i. Knowledge
This factor encompa~sc~thc entire range cf knowledge required for
an individual to function effectively Em an automatic data
proCessin§ or computer-oriented environment.
It includes formal education obtained within the educational system,
both the academic ~nd data processing disciplJ, ne: trainin~ courses
offered by systems a~d equipment manufacturers, consultants, ~d
a~plo¥~r; specific on-the-job tr~inin§i experience, ieneral and
spe¢iali:ed, obtained both within and ~ithout the data processin~
environment;, and machine oper"at~n§ $ki1_~$.
It &lso ~n~ludes :he requirement to keep pace with.a dyuamic technology
through continuing education and training,
Continued ....
PREAMBLE: (continued) CLASS CODE= 31500 - 31512
.... "' I: measures the required level of gener~l, technical ~d
syst~s, job con~l l~zge, progr~g, cleric~, manual
~d zupe~iso~ zki~z.
ii.Res.~onsibility
This factor measures the on-the-job responsibilit'f of a position,
e.g. for materials and equipment.
It conziders the r~lative"value of all computer ~ad zncillary
equipment, materials necessa~ to their operaWion and effective
utili:atioa, including .the discretion ~w~ilable for corrective
measures in the event of malfunctioning and breakdown az well as
preventive maintenance, normal cleaning and adjustment.
a~sesses the degree to ~hich accounlmbil.t~y for proper utilization
o£ equipment, exists.
In the' area o£ opera~ions, it measures the re~pon's£biLit-y for
er~surin§ a smoo~h uninterrupted ~ork flow inc~udin~ r. ke proper
schedulin§ and co-ordinating of ~ork, the accuracy of input, the
effective use of a~ailable resources and the accepr~bil'iry of output.
Technical leadership may involve scheduling and assignin§ ~ork,
training subordinates and non-eubordinates, audltin~ finished ~ork,
a~sessin§ performance, and making recom~endatior~, e.~, p .r~otion$,
demotions and salary chon§es.
iii. Decision Makin~
This factor measures ~he extent to ~hich procedures and ~he choice
of action available are r~utine, semi-routine or non-routine.
It considers the degree of super-'ision received and the r~nge and
capacity for making decisions as well as the impact of those decisions.
iv. Contac ts
Ibis ~ac~or measures the res}onsibiliry for working, wi~h or through
other people by telephone, correspondence and personal concoct. It
considers =he nature and purpose of the required contacts, the
frequency with which contacls occur, and the level of per, on con,oozed.
IT includes contacts with other employees, other government ~i-istries,
outside ~gencics, customers and the general public.
(over)
-- 3
( PP~3~B~: (continued) CLASS CO0£: 31500 - 31511
The au%omatic data processing envi~onmen~
h~ been ~ade ~o cons~c~ ~s series ~o ac~oda~ ~pid ~e~olo~c~
ch.e. Use of tec~cal jarlon ~s been avoided whe~ver ~}s'ible, however
i~ ~ been necessa~ ~ ~e ~em~olo~ suck as "~u~ "complex" e~c.
'~ is subject to ~te~=ion
t~e.
lccottly~ ~o ~s~ with deflni~ion~ b~c~ark positio~ have be~
selec=ed for each libel of ~hi~ se~s
flc~orial ~eus. R~fe~nc~ =o =h~ b~c~a~s for
aos~ pa~, p~de ~ple e~l~a~ion ~ =aple of ~he ~e~ of those
=ems ~ reli~ed ~o ~t level. ~oca~ion
se~es ~$~ =he~fo~ be ~e by ~fe~ce ~ ~ ~e s=~s ~d ~e
co~spon~ benc~a~s, as ~e la.er co~tiale ~ 2~t~1 ~ of
~e st~da~s.
Benc~a~ ~ be re~ ~ ~e du~es ~d ~sponsibiEtie'l of-selec=e~
~sitions ~derto si~ifi~
(.
January 2, 1972.
~ t GROUP: OS-Of Data Processing
" SER~ES: Data Processing. Technic
.. 'i CLASS COO£: 31510
CLASS STANDARD: APPENDIX 4
DATA PR0f:~S$ING TE _C~NICIAN' 6
speci~. These ~sitio~ req~ a b~ad ~d ~tensive ~owled~e
~ s~cia~ed ~4-~-5 ~ ~e
a s~ci~ze~ field, e.~.
The ~ of the
s~ce ~hey a~ frequently ~q~rcd
de~s~ ne~ p~ce~res, ~ve~p~g
~vised or new ope~t~$ p~ced~. The~e dec~Eo~ req~ Co, ideation
o~ · ~de la~E~de of ~e~a~i~,~or v~ch ~here ~ay be no established
~del~es or precedents.
...... S~ce.~ployees ~ork ~der gene~l supe~sion,
seldom subjec~ ~o specifEc ~ficztion or app~val, er~ c~o~ be
detected ~e~a~e~y ~d ~ adve~ely affec~ o~er ph~es of
~ consequen~ serious embarrassment, a~/or f~cial loss.
There a~ frequen~ con~ac~ ~=h pe~ons bo~
e~emally, often up ~o senior'~evel~, ~o pro,de ~a=ions of.complex
tec~2cal ~fo~a~2on, zs ~ell as essen~E~ ~ra~ ~d ~id~ce..These
contzc~s require ~c~, ~sc~ion ~d
co~per~tion, ~d ~p~per h~d~$ of con~ac~s would h~ve ~ adve~e
effec~ on resul~.
January 2, 1972