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1830/90
IN THE MATTER OF AN ARBITRATION
Under
THE CROWN EMP~OYEE8 COLLECTIFE BARGAINING ACT
Before
THE GRIEVANCE SETTLP.MENT BOARD
BETWEEN
OPSEU (Ross)
Griever
- aHd -
The Crown in Right of Ontario (Ministry of Health)
Employer
BEFORE: J. Samuels Vice-Chairperson
J. C. Laniel Member
D, Montrose Member
FOR TH~ P. Chapman
GRIEVOR Counsel
Ryder, Whitaker, Wright & Chapman
Barristers & Solicitors
FOR THE B. Humphrey
EMPLOYER Counsel
Stringer, Brisbin, Humphrey
Barristers & S61icitors
HEARING May 1,'1991
The grievor is the Assistant Librarian at the St. Thomas Psychiatric
Hospital. She is classified as a Library Technician 2 and claims that this is
not the proper classification for her position.
Her job specification, which is agreed to be accurate, is found as
Appendix A to this award.
The Preamble to the Librarian and Library Technician Class Series,
and the standards for Library Technician 2 and Library Technician 3, are
found as Appendix B to this award.
The grievor's primary responsibility is to c,perate the patient library.
This is one of the two rooms which form the whole library at the Hospital.
The other room houses the staff library, and is the primary responsibility
of the Librarian, Ms. J. Heriot. The circulation desk is located between the
two rooms, and the grievor is often in charge of the circulation desk.
The last sentence in the standard for Library Technician 2 says that
this standard covers "positions of employees in charge of. ..... libraries for
patients". On its face, this standard seems to fit the grievor's position like a
glove· A "patient library" is defined in the Preamble to the Class Series as
"one which contains about 2500 volumes or more of light reading matter
for the use of hospital patients", which is exactly the kind of library in
which the grievor works. Yet the Union argues that the grievor is
improperly classified for several reasons. Let us look at .these reasons.
Firstly, it is suggested that, because the grievor supervises staff from
time to time, she is doing more than is contemplated by the Library
Technician 2 standard. This argument is based on the fact that them is help
in the patient library from time to time---patient helpers, summer students,
students on co-op placement, and volunteers and the grievor will assist in
the training of these people and~ will monitor their work. In our view, this
type of supervision is within the duties and responsibilities contemplated in
the Library Technician 2 standard, when it says that such employees may
be "in charge" of patient libraries. To be "in charge" suggests more than
3
simply doing all the work oneself. These words would cover the training
and monitoring of occasional staff.
Secondly, it is argued that the grievor's work in ordering books and
culling the collection take her outside the Library Technician 2 standard.
Insofar as acquisition is concerned, the gfievor may order materials worth
about $2000 per year, and spends the money largely on works which are
requested by patients, or which she thinks would suit the patients' needs.
And, insofar as culling the collection is concemed, the Librarian instituted
a policy of weeding out books every two years, primarily because of
disrepair, but also in some cases because of lack of use, and the grievor did
the culling in the patient library. In our view, again this work is part of
what is meant by being "in charge" of a patient library. These tasks are
covered by the references in the second paragraph of the standard to
"prepare orders for books and other materials" and "dispose of obsolete
material as directed by their supervisor".
Thirdly, it is argued that the grievor's involvement with' inter-
library loans takes her outside the Library Technician 2 standard. In brief,
the grievor will order books through inter-library loan if requests cannot
be fulfilled from the whole of the collections at the Hospital. There is an
established inter-library loan procedure, which involves checking the
microfiches covering several outside collections, and if the material is not
there, then sending a request to the National Library to find out the
location of the material. Once a location is known, the order is placed. In
our view, there isn't much more to this than what is contemplated in the
Library Technician 2 standard, when it says in the second paragraph "carry
out the clerical details of maintaining .... inter-library loan ..... records". The
procedure is fixed. The gfiev0.r does the clerical work necessary to find
th~ requested material and order it.
Fourthly, it is suggested that the grievor's reference functions carry
her outside the Library Technician 2 standard. The gfievor helps people
4
find materials on the shelves. As well, she pa~icipates in the "customer
awareness service", which enables Hospital staff to tell the librarians what
periodicals they are interested in, and then the librarians send around
photocopies of the index pages to these periodicals. The Hospital staff can
then tell the librarians if there are any particular articles which they want
to see and the librarians will copy them and' send them to the requesting
staff members. This work is no more than clerical work which would be
part of the work of someone who is "in charge" of a patient library. With
respect to the "customer awareness service", this is not the type of duty
which is contemplated by the words in the second paragraph of the Library
Technician 3_ standard "direct books, articles, periodicals and pamphlets to
the attention of interested officials.." To "direct" :materials is to take some
initiative in determining what would be of interest: to the officials and then
to inform the officials that something of interest J[s in the collection. The
grievor does not exercise this initiative. The "customer awareness service"
is entirely responsive to the requests of officials.
In sum, in our view, the grievor is properly classified. She is in
· charge of a patient library, and does no more than is contemplated by the
standard for Library Technician 2. For this reason, the grievance is
dismissed.
Done at London, Ontario, this 9th day of a, ty ,1991.
Q~J. W. ~qarnuels, Vice~Chairpers°n.
~"-.~.
J. ~ani61, Union Member
D. Montrose, Employer Member
For ~
ASSISTANT LIBRAR]AN
J
s~: 5~e as above J 05-9626-~6 L~brary Technician 2/ 07942
"~a]~h ~ns~ttu~ional Health
(Co-Ordinator of S~aff Develo~ent) P.O. Box 2004, St. Th~as, OntarJoJ 2050]
No. of ~itiml J No. of ~1~
One N~ I
Under general supervis~on of the L~brarjan, provides for the administration and main-
tenance of approximately 2,000 voIumes for hospital patients; to provide info~at(on; to
provide progra~e and services to patient areas; to supervise staff library circulation
desk; to provide service to both areas, to provide assistance for the Hospital Librarian
in the perfo~ance of his/her duties.
20% 1. Assists Librarian with the Administration and Ma~]ntenance of the patient and
staff libraries by:
- ca.ta]ogujng books for staff;
- selecting, requesting, cataloguing and processing the majority of books and
periodicaIs for patients; bqoking fiIms and other materiaIs fr~ public l~brary;
- conductJng annual survey of wards, re types of per~odicaIs required, rec~end~ng
suitable selections as appropriate;
- routing all periodicals to appropriate areas; sui~itting ~]aim for deficiencies
in periodicaIs received; checking in or receiving new periodicals;
- or~enting patients to use of I}brary and providing reference assistance;
- maintaining accurate and c~plete records of all transactions and c~pJling
statistics as required {e.g. circulation statistics);
- maintain(ng I ibrary in orderIy condition by arranging and replacing books on
shelves;
- repairing or arranging for repair of books;
- conducting annual inventory and annual update of reprint file;
- conducting daily visual inventory of popular ite~s ~n patient Iibrary, ensuring
readiIy available {i..e. not missing or misplaced);
- explaining routine policies and procedures and providing assistance to patients
and staff;
- ass~sting ~n the selection of Iibrary personnel, as required..
- carrying out Quality Assurance procedures or studies as required;
- writing procedures on various library functions, e,g. fiIing/sheIv~ng books,
, cards,' etc.;
Cont 'd.
Working knowledge of and experience in applying library theories, practices and
techniques; usuai Iy acquired through a c~bina'tion of training and experienc~ in a library
setting and/or successful c~pletion of a L~brary Technic~an course of study. Excellent
interAerSpna] and ~un)c~t~Qns ski]Is and tact. _ Cont'd.
& ?e~iot. Librarian ~. Noldave~, Co-Ordinato~ of Staff Develo~e~t
~"~ 3. DUTIES AND .RELATED TA-3~S. Continued...
15% 2. Supervises assigned co-opm students, summer students hospital service workers
and/or patient on placement:From various programmes (e.g. OCcupational l~herapy)
b_ZY:
- orienting and training library workers in reIevantlprocedures;
- assigning and monitoring work performance, including accuracy, punctua]Jty, work
attitude, grooming, etc.;
- maintaining attendance records and approving time off;
- reviewing performance and preparing appropriate evaluation reports for placement
officer.
15% 3. Provides personaIized library services for patients by:
- providing library-related programmes in library, ward and workshop areas, e.g.
taking book truck to areas, showing films, telling stories or having reading
groups on current events;
- instructing on the usage of available facilities and assisting with making
appropriate selections. ,
4. Provides library services to hospital staff and supervises circulation d~sk by:
- performing a variety of library clerical duties, including filing,.sorti~g,
typing, answering telephone, distributing incoming maiI, etc.;
- signing out, checking in and rescheduling books.;
- processing overdue notices, referring finai notices'to supervisor;
- ordering books and reprints of journal articles on inter-library loan, handling
incoming/outgoing inter-library loans and maintaining filing system for same;
- processing and routing journal article requests from staff library;
- maintaining liaison with university libraries, other government libraries (e.g.
COMSOC, other psychiatric hospitals), re inter-library loans;
- conducting reference work as required, e.g. clarifying references and addresses,
locating books upon request;
- assisting with the compilation of hospital-related material, e.g. newspaper
clippings;
- updating vertical fiIes by researching the subject matter obtaining photocopies
of the articles to be included'in the vertical file.
10% 5. Performs other related duties, including:
attending hospital committee meetings as required, e.g. EmpIoyment Equity, etc.;
- attending conferences and workshops as assigned by supervisor;
- distributing materials to appropriate areas, e.g. Canadian Hospital Directory,
Canadian ~edical Directory, research and educational information;
- maintaining inventory Of library supplies, ordering as necessary;
- as assigned.
4.. SKILLS AND KNOWLEDGE REQUIRED .... Continued...
m
patience and resourcefulness in order to deal effectively with patients, staff and outside
resource agencJes. Accurate typing skills (not necessarily to Human Resources Secretariat
standards). Demonstrated ab1'lity to work independentIy and to organize and complete work
in an accurate and timeIy manner. Experience with audio-visual equipment, photocopies and
microcomputers' would be an asset.
KL\~ OF WORK COVERED:
These classes cover position~ of employees engaged in full
f~L!l time library work. For the purpose of %hose series, libraries must contain
collections of books, periodicals and pamphlets. This excludes those "libraries"
which contain only collec:ions of films, pictures, maps, ne.~spaper clippings,
documents or similar material. While libraries may contain collec:ions of these
other materials, they ar~ not considered as allocation factors.
DEFIN-[TION:
Reference is made in the series to small and large libraries, small and
larle branch libraries consisting of reference, medical, technical and other
sL.~£1a~ Dypes of libraries, small and lar~ Teacherst Colleges and to patient
recreation libraries in an institution.
A small libra~r, is one whic~ contains fewer than 100,000 volumes. A
large library contains about 100,000 or more volumes.
- A small branch library contains fewer than 1,OOO volumes, w'hereas
br~.nch library contains more than 1,000 volumes.
:~ A small Teachers'? College is 4efine4 as havin~ a teachin~ staff, excludin.~
the principal, of fewer ~han 25* an~ ~n enrol:tment of f~;er than 500 students*.
A large Teacherst Colle§e has a teachin~ staff of 25* or m. or~ =xcludin~
principal and an enrollment of than '500
mOr~
k patient library is one which contains ~bout 2,500 volumes or more of
ii-=hr reading mat=er for the use of hospital ]:atients.
The term "library" refers to a library o]:eration, a ~roup of libraries, or
to in~Lividual libraries within the opera~ion.
c~NOT~: These fie-utes ar~ to %e used for comparative purposes only
increase in er_rollment and the p(:rcen~a~e increase of =e&chin~
staff each year. (5.69)
I.I~RY TECHNICL~N - ~ CLOSES:
Th-is series covers po!ition$ in library-work ~.'}~ere proX'e~sioaal training in
1ibrarianship is not essential to ~he perform&nee of the
Li~SP~%RIk.%' SERIES - 5 CLASSES:
This series covers po~itions ',;~.ere urofe.,~sional trainin% in Iibr:.rian&hip
is necessary in order to perform the dutY_es.
Libraria~%s in the Provincial G~%'erru:l'ent :er~'ice reflect diffe:'~-.-~ mo
of Fr-*.fes~ional trainim~ - the .North ~me~ican and the Briti.%h.
IAbrarian ~d ~brarS 7echnician Ser~es
c~did&~e is a~arded ~ B.L.S. degree in C~ada ~ad ~ ~.L.S. dcarcc
~he L'ni~ed S~a~es. 5~da~s for libra~ sChools arc sc~ ,by
'~eric~ ~bra~ Association, ~ich has accredited ~h~ce C~adi~
~bra~ Schools. ~ese are the li~ra~ schools at the tniverszties
o~ Toronot~ MoGUl and British Colchis. ~e libra~ schoois at the
Universities of Ottawa ~d Montreal are no= a~credited by the
~bra~' Associauion.
In Great 8~it~a, a person, mus= be a~=ted to the Register of
~artered ~brari~s of the ~bra~' ~sociation, to qualify as a ~brarian.
~y ese of re, British ~bra~ Schools r.~q~re a B.A. decree fo~ e,~'.
The re--der require a Gen~r~ ~r~ifica:e of ~ucation at the
level for en=~ to ~he profession. ~ emtr~ce ex~inatio, is writ=c,
after s~ months of practic~ tra~g, followed by a ye~ of practical
tr~g ~d extra-mur~ s=udy, after ~izh the c~didat= writes ~c
professio,~ ex~inatio,. He then works h ~ accredited lib~-a~' for
m~othcr Year follow~g ~ich a f~l ye~ is spe,= in libra~ ~chool,
~ the end of =ha= year, he ~i:es his Regis=ratioa ~na~iom. Su~cc=
to ,e~t~ conditions ;~e is then a~t=ed ~o the Register of
~brari~s as ~ .Associate of the ~bra~ ~sociatio, (A.L.A.),.
A fUr=her profession~ qu~iflca=io, is av~la~lc foll~'ing ~
additional year of practtc~ .tr~n~g Plus an additional full year in
libra- school. Follo,~g the successful completion of ~ e~atio, a
c~didatc, provided he mee=s certa~ coad~tions~ is admitted =o the
of ~artered ~brari~s as a Fellow of th~ Ltbra~- Association (F.L.A.).
This qualifies a librari~ for ~he most Lmportamt lit, ra~' post i~
QU~FI~Ti0~S: - dcfi~i~ion of librarian
For the purpose of this series, a person holdinc m~y o~' the
quatifica~ions are considered to meet the definition of "Librari~',.
1. ~os~cssion of a B.A. degree plus a B.L.S. de=tee ~'uom ~ accredited
~ib~a~' school.
or
2. Admi~.~ion to the ~e~-istet' >t' O~ar'.ercd Librarian~
Libra~ A~socia=ion plus one year~s ~ati~facror>' C~Jiz~ ~crar>
exTcriencc.
3. A I{.A. decree, plu~ a
plus two }'carat aatis~'acto~' ~adia~T Libra~'
Librarian amd
O~
4. Admission ~o :he Reg£s:er of Chartered Librarians as an
the ~bfa~ Association ~ thee year~ ~atisfacto~ ~a~i~
Lib ra~' e~erience.
~erie~ce qualifica~i~c~ a~e in addition ~o ~hc c~ie~ce
~ each'~dividual class.
Due ~o the aatu~ of libraries in the Provinci~ Government
e~loyee~ ~ the ~bra~ Technicia, seri::s may perfo~ some duties
of the ~brari~ series, ~c vice-versa. ~a3 employees in positicn~
allocated to lower levels in el:her series may pe~o~ some duties
of positions at a higher level, but these are not, in tb~selvea cause
a ch~ge of alloca~ion to tl'.e hi.~hcr {cvei,
Revised. Au~ust 1966.
>~.~v 1969 -
~ ~ 079¢?.
~ B~FI~T IH:
~is c~aa~.cover~ po~it~ons of e~loyees
libr~ ~ork ~d ~o perfo~ a v~ie~ of task~ ~der ~e gener~
supe~i~ion of a ~br~i~ or a se~sr ~br~
~e f~ ~o~g level of a ~bra~ Tec~ici~ not ~ ch~e of a
deP~ent~ ~br~. ~o covered a~ po~ition~ of e~loyee~
ch~ of ~] b~ch libr~ies or ~b~ies for patienc~.
~eae e~loyee~ ~r rou~e cor~spondence on
~t~ve ~d ca~ out the cler~ca~ det~ off ~c~g stock
recaps, ~te~libr~ 1o~ ~d o~er recaps,
~epo~s. ~ p~pare o~ers for boo~ ~d ~her
~t~n recaps off peri~c~ pub~cagi~a.
~teri~ as directed by ~e~ ~upe~isor. ~ some positions they
cathode books ~he~as ~ o~ers they produce Cathode ~cries
as f~g ca~o~e c~a ~d m~n~g ~e cathode f~e ~der the
~c~ion of ~e carcanet.
- .' ~ese employees ca~ ouC ~e mech~c~
flor ~e co~ection ~d m~e ~or ~p~rs 2o books, mo~t ~spZays, .
set up e~ibECs~ ~e posters ~d car~ ~t a~ ~o~ ~e~ able.
P~ference f~ctians ~e nobly co~ed to givin~ d~ction~
~o~tion to users of the libr~ ~ locat~ s~ple biblio~raPhic~
~fo~tion.
~ey ~-ticipa~e ~ circulation d~sk duties by iss~ ~new~
receiv~ ~d dischar~ books. ~ey e~e ~=eri~ ~tu~ed,
rese~e books ~d i~sue avenue notices. ~ey ~t books on ~elves,
~repare shelf ~ide~ car~ out ~arr~e~nts, t~e stock
~ta~ audi~visu~ ~d other equipment. ~ey
n~n-profe~sion~ st~f.
QU~I~T~N$:
1. Grade 1~ o~ reco~ized eq~v~ent fo~ education.
A~ leas: one year~s e~erience as a ~bra~ Tec~ici~ 1 or
directly related libra~ e~erience.
3. ~e ab~i~ ~o develo~ ~d m~a~ effec$ive work~E relationships
wi~ libra~- users ~d staff.
Revised AuEust 1966.
07944
LIBRARY TECHniCIAN 3
DEFINITION:
This class coeers positions of experienced L/bra~ Techn/cians
who operate a small Departmental Library, a large branch library or
an important section of a large library. These e~ployees may super-
vise one or more employees and assi.,~t in training junior non-pro-
fessional staff. They.work under g~neral direction and have consider-
able freedom ~f action within an established-framework of policy and
-' Under the supervision of an administrative official or senior
Librarian, these employees have responsibility for the library or
section. They acquire books and material and maintain the collection.
They manage inter-librar~ loan procedures, and direct books, articles,
periodicals, and pamphlets to the attention of interested officials
in the Department or Branch. They c~mpile bibliographies and write
precis, of information obtained at the request of officials of ~he
Department.
Under the direction of a Senior Librarian in a large library, these
employees have responsibility for an important section Qf the library,
such as'the U. S. Government documents section of the Legislative Library.
These employees are responsible for the satisfactory operatiou of the
section ad assist users of ~he library and senior officials in finding
information.
QUALIFICATIONS:
1. Grade 12 or recognized equi~alen,t formal education.
2. At least three years
di=ectly related library experience.
3. The ability to plan and ortanize work and to dewelop and maintain
effective workin~ relationships 'with us. ers, officials and staff.
July 1965