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HomeMy WebLinkAbout1976-0043.Doherty.77-05-1343176 CROWN EMPLOYEES GRIEVANCE SETTLEMENT BOARD ‘416 564-6426 Suite 405 77 BZobr Street V&s TORONTO, On tu.PiO M5S lM2 IN THE MATTER OF AN ARBITRATION Under The CROWN EMPLOYEES COLLECTIVE BARGAINING ACT THE GR 'EVANCE SETTLEMENT BOARD Between: Before: Before Mrs. E. G. Doherty And Ministry of Health D. M. Beatty : ;;;;rn Mary Gibb H. Simon - Member Grant' W. Bruce Ontario Public Service.Employees Union I. Freedman, Legal Counsel Ministry of Health January 31, 1977 April 28, 1977 Suite 405, 77 Bloor Street West Toronto, Ontario I For the Grievor: For the Employer: Hearings: L. As a case of first instance, in which the rights and obligations that flow from the terms of Article 4.2 are put in issue, Mrs. E. Doherty's grievance that she was unfairly and unjustly denied a promotion to the position of Data Entry Operator 3, is of importance not only to the parties to this immediate dispute, but as well to all of those persons who are bound by the provisions of that clause. As well, the consequences that may flow from the filing of hercomplaint with this Board, (which may be expected to be mirrored in a wide variety of grievances which may come before us), raise an important preliminary matter which caused this Board to adjourn the proceedings in this case pending its resolution. With respect to the preliminary issue, we would note that it was inherent in the very nature of Mrs. Doherty's grievance that the rights of third parties, and specifically those of Mrs. V. Haydon who was the successful applicant for the position in question, could be materially affected by the results of our deliberations: That is to say, Mrs. Haydon's right to the Data Entry Operator 3 position was necessarily put in issue by the filing of Mrs. Doherty's grievance with this Board. Succinctly Mrs. Haydon stood to loose that position if this Board came to the conclusion that Mrs. Doherty's complaint was meritorious and allowed her grievance to prevail. In such circumstances, and indeed in any case where the rights of third persons under the collective agreement may be affected by the decision of a judicial or quasi-judicial tribunal such as ours, Courts have, as a matter of natural justice , required that such persons be given notice of; and be permitted to attend at and participate in the proceedings of that tribunal by calling evidence, cross- examining witnesses and presenting.such argument as they see fit. Re Hoogendoorn and Greeninp MetaZ Products 4 Screexim Equiument Co. Cl9681 S.C.R. 30, (1967) 65 D.L.R. /Zdl 641. In meeting this connnon law obligation, another Court has written of the notice that ought to be provided to such interested parties: Preferably, it should be in zriting indicating the issue or issues to be arbitrated as involving the possible diminution of the coZZective agreement benefits being enjoyed by the persons entit2ed to the notice; and it shou2d advise of the date, time and place of hearing, of the right to be represented by counsel. or othewise, and shou2d be served personu22y or by registered mail sufficiently in advafice of the date ffxed for the heuring to give the notified persons a rsasonabls opportunity to prepare their subntissions if they decide to appear. I shouZd think that if there is any question of the proper tength of notice it wouZd be one for the arbitmtor to settle in the first instunce.. BradZey and Ottawa Professional Fire Fiphters.Assoc-iation <1967> 2 O.R., 311, 63 D.L.R. tzd) 376 @.A.). Moreover and while the primary responsibility rests with the parties to effect the requisite notice to those persons whose status under the agreement may be affected by a decision of this Board, it is also recognized that arbitrators in general and this Board in particular has a duty to adjourn the hearing whenever such an issue'arises during itsproceedings. See Candicn Labour Arbitratiott Topic #3:1210. It was, pursuant to that mandate that we adjourned the initial proceedings in this matter so as to allow the parties the opportunity to apprise Mrs. Haydor: of her rights. Upon being so advised. Mrs. Haydon attended at t&e hearings and to a limited extent, participated in them. *. - That preliminary matter aside, the parties adduced . evidence with respect to the merits of Mrs. Doherty's grievance. That evidence can be compartmentalized into three distinct areas. In the first place evjdence was introduced from both parties as to the nature of the job in issue. From this evidence it would appear that the parties are agreed that the job of Data Entry Operator 3 can properly be characterized as being more in the nature of a group leader or lead hand position than of a supervisory or managerial job. Moreover it would appear from 'their evidence that in,this job, the incumbent employee would and in fact does spend the majority of her efforts performing the work of a Data Entry operator, in the training of new operators and in providfng guidance to and resolving problems for the other Data Entry Operators in the unit. As well, it would appear from the evidence of Mr. L. Kerwin who is the Manager of the Branch, and from the job specification, that management anticipates that these group leaders will also discharge such other basic supervisory duties as instructing operators on new proceedings and techniques, .schedul~ing the work flow within their section, assisting in the appraising and counselling of the operators and certain other incidental monitoring functions. The second subject to which evidence was addressed concerned the qualifications and ability of*Mrs. Doherty. In this regard it is a matter of record that Mrs. Doherty commenced her employment with this Ministry as a Data Entry operator on July 3, 1963 and after three years and four months was assigned to the fUnCtiOn of operator/verifier-which she continues to perform 5. to this day. According to her evidence, which was corroborated by two fellow employees, Mrs. E. Bryan and Mrs. J. McCann, (the latter herself being presently classified as a Data Entry.Operator 3), she has the present ability to perform the job in question. More specifically it was her evidence that apart from her demonstrated experience of some thirteen years in performing the data entry operator's work, she had had occasion over the course of her employment, to train other employees, including Mrs. Haydon, as they came into the unit, to schedule the flow of work in the absence of her supervisor and to provide technical guidance and advice to her fellow operators with respect to work problems and difficulties which might arise from time to time. Indeed from the sum of her evidence it would appear that she has performed to varying degrees, all of the major and frequently recurring tasks that are required to be performed by a Data Entry Operator 3. Moreover we would note that the employer did not tender any evidence, or advance any argument to refute or challenge the'grievor's assertions in this regard. Rather the employer's ev~idence was directed, almost exclusively, to explaining its reasons for selecting Mrs. Haydon over the other six applicants and in particular Mrs. Doherty for the position in question. That is to say and while not challenging the griever's asserted ability to perform the job of the Data Entry Operator, the employer adduced virtually all of its evidence to explain and support its decision that Mrs. Haydon was the superior and preferable applicant for this job. In short almost all of the employer's evidence was directed to substantiating its 5. comparison as to the relative abilities and qualifications of Mrs. Haydonand Mrs. Doherty. A review of that evidence reveals a number of specific and identifiable factors which caused the employer to choose Mrs. Haydon for the position in question. In the first piace, it was Mr. Kerwin's evidence that after he had considered their respective experiences in the Branch he came to the conclusion that Mrs. Haydon had relatively more skill to perform the duties of a Data Entry Operator 3,than'did Mrs. Doherty. Essentially he based his judgement on the fact that while Mrs. Haydon was able to move up from an operator to a verifier function within ten months of her commencing her employment in 1972, Mrs. Doherty did not make a similar progression until some three years and four months after she commenced her employment. As well, Mr. Kerwin supported his relative ranking of these two employees on the basis that, because she suffers from an asthmatic bronchial condition, Mrs. Doherty's attendance record was significantly inferior to that of Mrs. Haydon. In fact the evidence revedls that during the period from 1972 until 1976 Mrs. Doherty was'absent from work on'some eighty occasions while over a similar period Mrs. Haydon had a record of some forty days lost through absence. In addition Mr. Kerwin pointed to and relied~upon Mrs. Haydon's previous supervisory experience in a Data Entry unit in the private sector as confirming his judgement as to the relative abilities of these two employees to perform as an effective supervisor. There were, as well, a variety of other factors which according to Mr. Kerwin led him to t+e conclusion that as - . ; between the competing applicants and in particular as between Mrs. Haydon and the grievor, that Mrs. Haydon was the more able and qualified employee for the job. Thus Mr. Kerwin alluded to the fact that Mrs. Haydon had been "officially" instructed by a member of management to train new operators on five or six occasions while to his knowledge Mrs. Doherty had no similar experience in the training of new employees. In addition Mr. Kei-win pointed to various habits of the grievor including her playing of a radio, doing crochet work for the staff and criticizing the system of operations employed in the Branch as supporting his conclusion that she was a.less suitable, and cooperative employee than Mrs. Haydon whom he described as being a courteous, responsive, and willing worker. Although certain other incidental considerations figured in Mr. Kerwin's conclusion as to the I relative qualifications and abilities of these two employees, it was essentially on those grounds that he effected his selection. Against that evidence stands the assertion of the griever, which was again confirmed by Mrs. E. Bryan and Mrs. J. McCann,that in their view these two employees are in fact approximately equal in their qualifications and ability .+o perform the job in question. While not offering a detailed comparison of the respective abilities of Mrs. Haydon and Mrs. Doherty, these witnesses took issue with the employer's judgement essentially on the basis that against the nature of the work performed in this job and given the griever's prolonged association with the work of the unit, the latter was in fact the relative equal of Mrs. Haydon. Noreover it was the union's : 0. position, based on the testimony of its witnesses, that in fact the employer's judgement was based on both erroneous and also irrelevant considerations. With respect to the former, and by way of example, the union pointed to the evidence of the grievor and her two fellow employees to~support their assertion that Mr. Kerwin's evidence notwithstanding, in fact Mrs. Doherty did train new employees in the unit and in fact had provided technical assistance to and checked the work of her less experienced peers. Similarly, Mrs. Doherty took issue with the negative inferences drawn by the employer from the fact that she listens to a radio during her work or does crochet work for persons on the staff in her off duty hours. ~Questioning the relevance of~these matters to her ability to perform the job of Data Entry Operator 3, Mrs. Doherty claimed that except on one occasion when she was asked to turn off her radio when she left the unit to'take a break, she was never admonished or indeed cautioned about either of these activities. In short in relying on those matters and certain like criticisms made of her work, Mrs. Doherty claimed the employer's assessment of her relative qualifications was totally flawed. In assessing the merits of this latter assertion, which is the essence of the grievance before us, reference must first be made to Article 4 of the collective agreement. It is that provision which the parties agree constrains the employer in its selection from amongst those applicants who have responded to the posted vacancy and it is against its terms that this Board must assess the propriety of the employetis decision. That article provides: 9. ARTICLE 4 - POSTING OF VACANCIES 4.1 When a vacancy occws Or a mm position is created in the bargaining unit, the Employer shall advertise such vacancy for at least five (5) working days prior to the closing date of the competition. for the position or vacancy. All applications wit2 be, acknowledged. Wherever practicable, advertisements for vacancies 1221 be posted on bulletin boara’s. 4.2 ,, In filling a vacancy, the 3hrpZoyer shalZ give primary consideration to quaZifications and abiZity to perfom the required duties. Where, in the opinion of the EmpZoyer, quazifications and ability are rezatively equal, length of continuous service shall be a consideration. At the outset, we would note that to succeed in her claim, Mrs. Doherty bears the onus of providing, on the balance of probabilities, that in making the selection of Mrs. Haydon for the Data-Entry Operator 3 position the employer did not comply with the provisions of Article 4. More specifically and against the terms of this particular provision, the orievor bears the onus of proving not only that she has the requisite qualifications and abilfty for this job, but as well that she was relatively equal in those respects to Mrs. Haydon. Re - Canadian TraiZmobiZe Ltd. (197.5) 10 .L.A.C. (2dl, 92 (Atis); Re KeZsey Hayes Canada Ltd. (1972). 1 L.A.C. (Zdl, 54 (Veiierl and see generally Canadian Labour Arbitration Top?cs 6:3200, 6:3220. That latter conclusion flows from the fact that Article 4 reflects a type of seniority cTause in which a competition is set up between the applicants for a particular job. Against this kind of seniority provision, which is one of three generally recognized types of such clauses, arbitrators and the Courts have 1c::g recognized that it is not sufficient for a grievor who, like Mrs. Doherty, has the greatest senio*rity, to prove-that she can I competently perform all of the duties,of the position. Rather when a seniority provision is drafted as these parties have written Article 4, seniority only becomes a relevant consideration if and when the employer is of the opinion that as between the competing applicants their qualifications and ability are relatively equal. Re Kelsey Rayes Canada Ltd. (supra); Re General Refmzhries Co. of Canada Ltd. (1975) 10 L.A.C. IZd), 327 (&me); Re J. A. ‘Wotherspoon & Son Ltd. B U.A. W., Local 1256 Cl9721 2 O.R. 156, 25 D.L.R. (3dl 70 (Div'l Ctl. Moreover, there are certain other significant features of Article 4 which bear directly on the resolution of a complaint by an employee who has been unsuccessful in bidding for a posted vacancy. In the first place we would note that Article 4 speaks of the applicants ' "qualifications and ability". Given the use - of these two different terms, joined by the conjunctive word "and", we must assume that the parties intended that the employer was primarily to have regard to two quite distinct capacities in making itslselection. Re Kslsey Eayes Cczmzdc Ltd. (sqral. ‘ In short it must not be assumed that the parties intended these words to be used synonymously or interchangeably. See Corzz&Lar. Laboti Arbitration Topic 6:3000. Secondly both on its plain language and against certain judicial pronouncements it is not without significance that the parties to this agreement have utilized the phrase "in the opinion of management". That is to say and while we do not believe that suc,h a proviso limits this Board's scope of inquiry to simply determining whether the employer's motives fn making its selection were bona fide, honest 11. and unbiased, nevertheless, and regardless of what our scope of review would be in the absence of such language (see .?e Grat Atlantic and Pacific Co. of Canwia Ltd., unreported Ont Div ‘1 Ct NOV. g/76), such a proviso clearly precludes this Board from viewing the employer's decision on its merits:'Rs.st. catar.es General Hospital (197.5) 10 L.A.C. (2nd) 258 (Adams); Re Lad% Gait Towels Ltd. ‘(1969) 20 L.A.G. 382 (Christie); Re Carzing Breweries Ltd. (1968) 19 L.A.C. 110 (Christie). In shcrt and against such a qualifying provisos, it is manifest that this Board cannot and will not exercise the kind of review that it regularly does in matters of discipline. Rather and in order to give some meaning to that language, when this Board has occasion to review a managerial decision effected under Article 4, we will be concerned with something other than the "correctness" of the employers selection. Specifically and against such qualifying language, this Board is of the opinion, that its primary~function is, and until we are persuaded otherwise, will continue to bk, to ensure that: . . . the judgment of the company must be honest, and unbiased, and not actuated by any malice or ill will directed at the pcrticulcr employee, and secovd, the mcmgeriul decision must be reasonable, bne which a reasonable employer could have reached in the light of the facts CJailable. I%63 underlying purpo8e of this interpretation is to prevent the arbitration board taking over the fmtion of managemer.t, a positior. which it is said they are mcnifestly CnccpcbZz of filling. .?e Union. Ccsbide Cancda Ltd. il96i) i8 L.A.C. iO,l,li@ 6eiier) The rationale for this more limited scope of review and the reasons why boards of arbitration have distinguished these cases from those involving questions of discipline qre discussed.in some detail in Re Phillips Cables Ltd. 119741 6 L.A.C. tzd) 35 (Adurns). There are, two other features of Article 4 which bear upon the resolution of this grievance and which, therefore, merit our,comment. In the first place we would draw attention to the fact that by its terms Article 4 instructs the employer to give "primary" consideration in effecting a decision under its terms, to the qualifications and ability of the applicants to "perform the required duties". That is to say not only must those two factors assume a predominant position in the employer's selection under Article 4, but as well those factors must relate to the actual duties of the position, In short it is the applicantjs qualifications and ability to perform the required duties of a Data Entry Operator 3, and not their ability and qualifications in the abstract that is the primary and material consideration that should underlie a determination made under Article 4. Finally we would note that even in the instance when the employer is of the opinion or this Board concludes that two or more of the competing applicants are relatively equal with . . respect to those two criteria which are to be given primary consideration, Article 4 does not, as most collective agreements which employ this type of "competitive" seniority clause do, stipulate that the seniority of the applicants as to "govern", Re Westeel Producta Ltd. (1960) 11 L.A.C. 199 Ilaskinl; "prevail", Re Northern Electric Co. Ltd. (1965) 16 L.A.C. 278 (Lane) or be the "determining factor", Re St. Catharines ~GeneraZ Hosuita2 (1975) 10 L.A.C. (2d) 258 (Adorns). Rather, on its plain language, Article 4 merely stipulates that even in this limited context, the respective seniority ratings of the various applicants is only one additional consideration that the employer must weigh. Put otherwise, and against such language, in our view Article 4 plainly contemplates that there may well be circumstances even when the qualifications and abilities of the applicants for a job are relatively equal that their respective seniority ratings may not be determinative for the employer's selection. Having set out our understanding as to the meaning to be applied toithe governing language of this agreement, we may now assess the propriety of the employer's decision in this particular case. In doing so, it will be recalled that we have taken the position that unless there is evidence that the employer acted discriminatorily, in bad faith or that it exercised its judgement unreasonably, we will not interfere with its selection. However in effecting this review it should be made clear that in our view there are two quite distinct components to the employer's decision that are subject to our scrutiny. More specifically, we are of the opinion that: ‘14. .InitiaZly, the arbitrator r&t make some determimtion as to the requirements of the job, and against those requirements, assess the reasonab2eness of the strmdarcis or criteria uti2ized by the employer in making its judgment as to the relative abiZitiee of the competing applicants. Having made that determinatioz, the arbitrator must then assess the manner in which the empZoyer applied those standards to the various applicants or competitors for the particuZar job. Cmadian Labour .Arbitration, Topic 6:3100 . . From the evidence before this Board, and against the standards described above, we are satisfied that the employer did not violate Article 4 of the agreement when it selected Mrs. Haydon instead of~Mrs. Doherty for the position of Data Entry Operator 3. Although this Board is of the view, as described below, that certain aspects of the employer's decision were founded on erroneous and irrelevant considerations. even when allowance is made for those deficiencies, we do not share the union's claim that the selection of Krs. Haydon was unreasonable., To the contrary and against the twin and predominant criteria of their respective abilities and qualifications we are satisfied that it was not unreasonable for the employer to conclude that these two employees were not in fact relatively equal. Thus and against their respective experience in acting in a supervisory capacity, in theSr respective attendance records and in their rate of progression through the ranks in this unit, we are of the view that it was not unreasonable for the employer to draw the distinction between these two employees that it did. On the basis cf those considerations alone,and apart from anything else,wi believe a distinction can 15. reasonably be drawn between the ability of each of these persons to perform this job. That is, the fact that Mrs. Haydon has had some supervisory experience in the private sector in a similar work environment, the fact she was able to progress more rapidly through the ranks in the actual, performance of this data entry work and given her obviously superior attendance record, in our view all provide relevant and material grounds on which a reasonable empToyer could distinguish between her and Mrs. Doherty's ability to perform the required duties of this job. By the express terms of Article 4.2 we are precluded from interfering with a decision effected under its terms when it is founded upon such relevant criteria and.such uncontroverted evidence as we have just described. Very simply, and as we noted earlier fn this award, the scope of our inquiry is exhausted when we are satisfied that the employer has adhered to the terms of Article 4.2, has acted honestly and in good faith and has come to a decision which an employer, acting reasonably, could suppord Having assured ourselves that in its ultimate conclusion the employer's decision in this case satisfies those standards, then regardless of whatever other mistakes or errors may have been made in the course of its selection, necessarily this grievance is bound to fail. In short, and even allowing for the errors that the employer may have made in its assessment of Mrs. Doherty's relative ability and qualifications, those objective points of distinction, on matters definitely relevant to the performance of this job,remain uncontroverted. However, for the future guidance of these parties, we are constrained to comment on certain deficiencies that we ‘. ib. perceived in the employer's evaluation of the grievor's relative ability. While not impugning the reasonableness of the ultimate conclusion reached by the employer as to the relative abilities of these two employees, in other contexts,~such errors could well lead to and justify a different result. ‘In this regard, and by way of example, we would express our doubt, against the criteria set out in Article 4 that the employer is bound to assess the employee's qualffications and abilities to perform the “required duties", as to the relevance or propriety of the employer's giving any weight to the grievor's crocheting activities or playing of her radio. Very simply, and unless such evidence were tendered to support the conclusion that the grievor failed or refused to adhere to the employer's instructions to cease or modify'such behaviour, we can see no connection between such activities and her relative ability to perform the required duties of an effective Data Entry Operator 3. In the absence of any evidence to support such a finding and indeed against the griever's uncontradicted assertion that she complied with the only request management made with respect to her.playing the radio, we think it highly improper for the employer to have weighed such matters in its consideration of the relative abilities of Mrs. Haydon and Mrs. Doherty to perform the required duties of this position. Similarly we fail to understand what conclusion, let alone a negative inference, can be drawn from the fact that Mrs. Doherty may have been critical of the operational system employed in the unit. Again, unless the employer could show that such behaviqur would likely impede %rs. Doherty's ability to perform the required duties of this position, we are at a simi lay loss to understand how such on her part could support the conclusion that she was relatively unequal to Mrs. Haydon in her ability to function as a Data Entry Operator 3. As well as basing its conclusion on what we regard as irrelevant considerations, we would also note that in our view Mr. Kerwin's decision was founded on faulty or erroneous information. In this regard we would refer to Mr. Kerwin's evidence that he was unaware that Ws. Doherty had trained new employees or that she had actually trained Mrs., haydon. In the face of Mr. Kerwin's disclaimer as to his lack of knowledge on this point, the evidence of Mrs. Doherty, which in fact was corroborated by her fellow employees stands uncontradicted. Moreover, even if, as Mr. Kerwin claimed, Mrs. Doherty was never "officially" instructed to train new. personnel, that assertion can not detract from the fact that having done such work, she has demonstrated some ability in that regard which was not given any weight by the employer. Indeed and against Mr. Kerwin's evidence that Mrs. Haydon's experience in training new employees was limited to some five or six occasions, we are inclined to think the grievor's past experience, as a verifier, in responding to the queries of providing technical assistance to and checking the work of her fellow operators would have taxed similar abil~ities and qualifications as those required in a training function and should, unless her performance was deficient, have been equated with Vrs. Saydon's experience in this capacity. The emp?oyer's failure to draw any comparison between these activities in cur view acain I _I 18. . detracts from, though does not impugn the reasonableness of the employers ultimate decision. In the result however and even allowing for these deficiencies we are satisfied that there was relevant and material evidence before the employer, on which the respective abilities and qualifications of these two employees to perform the required duties of the job in issue could reasonably be distinguished. That is to say, agains,t the factors described by Mr. Kerwin, we are satisfied that an employer, acting reasonably, could well come to the conclusion that Mrs. Haydon and Mrs. Doherty were not relatively equal in their qualifications and abilities to perform this job. In reaching this conclusion it should be manifest tha,t neither we, nor indeed the employer, have made any suggestion that the grievor is incapable of performing the duties of a Data Entry Operator .3. Indeed and to the contrary, from the evidence before this Board we are satisfied tha; Mrs. Doherty is qualified and has the ability to perform that job. From our perspective and against her previous experience and qualifications we have little doubt that she has already satisfactorily performed many, if not all of the more frequently arising duties of the position and would be "able" upon being introduced to the job to master those other duties which would be unique to that job. However and as we have noted earlier, Mrs. Doherty's ability to perform the duties of a Data Entry Operator 3 is not the test against which her rights to a posted vacancy under this agreement are to be measured. Rather and as speci‘fied by that provision it is only her ability and qualifications relative to all other 19. applicants and in particular to Mrs. Haydon that is determinative of her rights in that.regard. On that issue, and for the reasons we have given, we are not prepared to challenge the reasonableness of the employer's assessment that her abilities are not in fact relatively equal to Mrs. Haydon's. In the result and for the reasons given, this grievance must be denied. Dated at Toronto this 13th day of May 1977. D. M. Beatty Chairman I cor.cur Mary Gibb Member I Concern H. Simon Member